2025 MineStar Training Development Program
Caterpillar

Career Area:
Sales
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

Caterpillar's MineStar Solutions, a department within Resource Industries, is currently seeking candidates for the MineStar Training Development Program. In this role, selected candidates will obtain working knowledge from each of the MineStar capability sets (Service Center, Training, Operations, Service Engineering, and Implementation) over the course of a two-year period. Once the program has completed, the individuals will then be placed into one of the respective areas to continue their career within the Caterpillar organization.

Additional Info:

• Must be graduated from or enrolled full time at a 4-year accredited university/college in one of the following degree programs: IT, Mechanical, Electrical, Mining Engineering or similar OR the equivalent experience
• Minimum cumulative GPA of 2.8/4.0 (no rounding)
• Graduation date must be before June 2025
• The location for this position is Tucson, AZ
• Relocation assistance is available for this position
• Completion of Mine Health and Safety Administration (MSHA) training will be required to visit customer sites
• Customer site travel may consist of extremely hot or cold environmental conditions depending upon location and time of year

What You Will Do : As part of the training program, you would rotate among the following rotation opportunities. After successfully completion of the program, you would be placed in one of the following:

• Training Rotation
  • Observe and gather training best practices. Partner when needed with the MineStar trainer during classes. Create and validate training material.
  • Upon successful completion of the Training Rotation, you will be able to provide course training to an internal Caterpillar team to confirm that the knowledge that has been obtained can be effectively reiterated.
• Service Center Rotation
  • Work within the MineStar Call Center to gain knowledge of support processes by job shadowing Support Analysts. Build customer and dealer relationships.
  • Upon successful completion of the Service Center Rotation, you will be able to clearly explain the process workflow of customer cases raised within the Technology Service Center system and to utilize the support methodologies to troubleshoot incident cases.

• Operational Rotation
  • Travel to site and working for periods of time within open pit and underground mining environments. Job shadow MineStar Application Specialist, MineStar Controller, MineStar Builder, and Pit Tech teams.
  • Upon successful completion of the Operational Rotation, you will be able to perform the duties of team members to display applied operations knowledge.
• Service Engineering Rotation
  • Job shadow MineStar Service Engineers to gain greater product knowledge and troubleshooting skills.
  • Upon successful completion of the Service Engineering Rotation, you will be able to clearly explain the CPI and NPI processes and participate in a field follow exercise at a customer site.
• Implementation Rotation
  • Job shadow MineStar Implementation Team. Assist with Implementation activities including scheduling, rollout, and handover to Product Support.
  • Upon successful completion of the Implementation Rotation, you will be able to clearly explain the activities which occur before, during, and after the implementation at a customer site.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Level Working Knowledge:
  • Communicates the importance of customer needs/expectations and commits to resolving them.
  • Researches and verifies customer needs and expectations.
  • Solicits customer satisfaction feedback and acts on improvement opportunities.
  • Helps link organizational objectives to customer needs and expectations.
  • Meets regularly with customers to understand their wants, needs and expectations.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Level Basic Understanding:
  • Describes alternative data-gathering techniques and tools.
  • Documents basic data-gathering methodologies.
  • Identifies the purposes of data gathering and analysis.
  • Identifies key objectives in gathering and analyzing data.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

• Level Working Knowledge:
  • Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
  • Effectively performs the technical job aspects, continuously building knowledge and keeping up to date on technical and procedural job components.
  • Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
  • Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
  • Helps others solve technical or procedural problems or issues.

Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

• Level Basic Understanding:
  • Explains common tasks and activities performed by field support employees.
  • Discusses the roles and responsibilities of the field support function and employees.
  • Describes the goals and objectives of the field support function.
  • Identifies field support staff training, certification process and timeline.

Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

• Level Basic Understanding:
  • Documents training procedures and administration principles.
  • Identifies major services provided by training professionals.
  • Describes key responsibilities and scopes of the training operations function.
  • Identifies major activities performed by training support staff.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Level Basic Understanding:
  • Demonstrates a basic understanding of the concept of collaborative processes.
  • Explains the concept of collaboration as applicable to organizations.
  • Provides examples of how collaboration has helped achieve organizational goals.
  • Contrasts collaborative with competitive operating styles in organizations.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Level Working Knowledge:
  • Provides a quality of service that customers describe as excellent.
  • Resolves common customer problems.
  • Responds to unexpected customer requests with a sense of urgency and positive action.
  • Provides direct service to internal or external customers.
  • Documents customer complaints in a timely manner.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Level Basic Understanding:
  • Explains characteristics and steps in an effective decision-making process.
  • Identifies issues and communicates with others when a decision needs to be made.
  • Names decision makers in own environment and cites examples of past decisions.
  • Describes types of decisions incumbent may and may not make in own job or function.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Level Basic Understanding:
  • Describes non-verbal behaviors that influence the interpretation of the message.
  • Cites examples of effective and ineffective communications.
  • Explains the importance of effective business communication.
  • Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Level Working Knowledge:
  • Identifies and documents specific problems and resolution alternatives.
  • Examines a specific problem and understands the perspective of each involved stakeholder.
  • Develops alternative techniques for assessing accuracy and relevance of information.
  • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
  • Uses fact-finding techniques and diagnostic tools to identify problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Level Basic Understanding:
  • Provides examples of the characteristics of effective business relationships.
  • Identifies key business relationships in own organization.
  • Describes the nature of a productive business relationship.
  • Explains the benefits of building business partnerships.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
September 11, 2024 - December 12, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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