Account Manager I - Merchant
Commerce Bank

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range
Hourly: $23.20 - $26.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

As a Account Manager I - Merchant, you'll actively work with Commerce Bank's clients to ensure account retention including contract renewal as well as to identify expansion and cross-sell opportunities to increase client satisfaction with the bank, while improving the overall revenue generated from the relationship.

Essential Functions

• Build relationships with key personnel of assigned/unassigned accounts to ensure business retention and expansion
  
• Identify expansion and cross-sell opportunities to increase client satisfaction with the Bank, while improving the overall revenue
  
• Effectively manage the contract renewal process through defined pricing strategy and negotiation
  
• Introduce appropriate products to portfolio accounts, including: software and technology as well as introduce alternate business lines for potential cross-sell in Commercial Products, Treasury, etc.
  
• Remain up to date with education and training as it relates to products, pricing and services offered including new product offerings, technical enhancements and industry changes.
  
• Perform other duties as assigned
  

Knowledge, Skills & Abilities Required

• Basic knowledge of contract negotiations
  
• Basic knowledge of commercial or consumer credit
  
• Ability to handle complex industry account management typically found with small to mid-size businesses
  
• Ability to recommend appropriate solutions that may also require coordination of activities through multiple resources to ensure clients' objectives are met
  
• Excellent presentation skills
  
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
• Intermediate level proficiency with Microsoft Word, Excel and Outlook
  

Education & Experience

• Bachelor's degree in Business Administration, Accounting or Finance or equivalent combination of education and experience required
  
• 2+ years business to business sales or support experience required
  
• 1+ year commercial card, commercial lending, merchant bankcard or sales experience in the areas of sales, marketing and/or accounting required
  
• Previous financial services, marketing, or customer service experience preferred
  

**Hybrid Schedule: In office 2 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Manager I - Merchant job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.20 to $26.90 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut, Kansas City, Missouri 64106

Time Type:
Full time

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