Admin - US - Customer Service Rep 3
American Cybersystems, Inc.

Innova Solutions has a client that is immediately hiring a Dealer Order Management Representative

Position type: Full-Time, Contract
Job Title: Dealer Order Management Representative,
Duration: 12 Months (With possible)
Location: Remote

As a Dealer Order Management Representative, your responsibilities will be:
As a Dealer Order Management Representative, you will be the primary point of contact for our dealer network, managing order processing, facilitating communication, and ensuring timely delivery of our HVAC products. The ideal candidate will have exceptional customer service skills, attention to detail, and experience in order management within a manufacturing environment.
Key Responsibilities:

• Order Processing: Manage inbound dealer orders, ensuring accuracy and timely processing from receipt to delivery.
• Customer Support: Provide exceptional support to dealers, addressing inquiries related to order status, product availability, and delivery schedules.
• Coordination: Collaborate with the sales, production, and logistics teams to ensure orders are fulfilled accurately and efficiently.
• Data Management: Maintain accurate order and inventory records in the ERP system; troubleshoot and resolve discrepancies as needed.
• Product Knowledge: Develop and maintain a thorough understanding of HVAC products and services to effectively support dealers.
• Complaint Resolution: Handle dealer complaints and issues related to orders, escalations, and service disruptions in a professional and timely manner.
• Reporting: Generate reports on order metrics, including order volume and fulfillment efficiency, and present findings to management.
• Continuous Improvement: Identify process inefficiencies and suggest improvements to enhance service levels and order management processes.

Qualifications:

• Education: Bachelor's degree in Business, Supply Chain Management, or a related field preferred; or equivalent experience in a manufacturing environment.
• Experience: Minimum of 2 years of experience in order management, customer service, or supply chain roles, preferably in the HVAC or manufacturing industry.
• Technical Skills: Proficient in ERP systems (e.g., SAP, Oracle), and Microsoft Office Suite (Excel, Word).
• Communication: Strong verbal and written communication skills; ability to build relationships with dealers and internal teams.
• Detail-oriented: Exceptional attention to detail and organizational skills to manage multiple orders and priorities.
• Problem-solving: Strong analytical skills and ability to handle complex customer issues effectively.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Dishank Sharma
201-649-8477
Dishank.sharma@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $19-$ 21per hour.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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