Administrative Support Specialist (TEACCH Training)
University of North Carolina at Chapel Hill

Department:

TEACCH-427401

Career Area:

Administrative/Clerical Support

Is this an internal only recruitment?:

No

Posting Open Date :

11/19/2024

Application Deadline:

12/03/2024

Position Type:

Permanent Staff (SHRA)

Position Title:

Admin Support Specialist - Advanced

Salary Grade Equivalent:

GN08

Working Title:

Administrative Support Specialist (TEACCH Training)

Position Number:

20024981

Vacancy ID:

P019860

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Monday - Friday; 8am - 5pm

Work Location:

CARRBORO, NC

Position Location:

North Carolina, US

Hiring Range:

$45,745 - $55,914

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

The TEACCH Autism Program began in 1972 as a system of university-based regional centers to serve children, adolescents, and adults with on the autism spectrum and their families. As part of the University of North Carolina at Chapel Hill, the program has an active clinical, teaching, and research program. TEACCH operates seven community regional clinics across the state. Each center offers a set of core services along with unique demonstration programs meeting the needs of autistic individuals, their families, and professionals across the state of North Carolina. Also, a part of TEACCH are the Carolina Living and Learning Center, a residential/vocational training facility for autistic adults as well as a Supported Employment program providing Job Coaching and related services to adults on the spectrum.

TEACCH provides clinical services such as diagnostic evaluations, parent training and parent support groups, social play and recreation groups, individual counseling for autistic individuals, and supported employment. In addition, TEACCH conducts research on outcomes and efficacy of intervention methods to support evidence-based practice.

TEACCH is part of the North Carolina Area Health Education Centers (AHEC) program and faculty are actively involved in student and professional training activities within the state, nation, and across the world. We offer a large number of professional training activities ranging from online courses to single day lecture style workshops to multi-day, hands-on intensive training and professional conferences. These trainings are offered within the state, across the nation, and around the world. Local trainings and conferences offer CEUs. In fiscal year 2024 we offered 94 trainings to over 3700 participants. We taught participants in 47 US States and 53 countries. We have developed a series of unique online programs and webinars to extend our reach to rural areas and professionals across the world. TEACCH also offers a professional certification program. Additionally, TEACCH hosts both visitors and interns from around the world all interested in learning more about structured TEACCHing and other methods used in our work with autistic clients.

This position is located at the TEACCH Administration & Research building in Carrboro, NC.

Position Summary:

The primary purpose of this position is to manage and coordinate all registrar and related duties for the TEACCH training program and provide operational support for the training leadership team. The TEACCH training program is internationally recognized as a training leader for clinicians and educators who work with autistic individuals, and the demand for training is continually growing.

This position's duties include but are not limited to:

• General support of the training program
• Executive support to the Directors
• Event support
• Communications

This position is the primary point of contact for the TEACCH Training program. This requires the person to have, or develop, a detailed knowledge of the trainings and excellent customer service. This position is expected to independently manage all aspects of participant registration, including communication with individuals and organizations, troubleshooting issues related to registration, payments, and program access.

This position requires the use of the CVENT event management system. Within this program, data will need to be collected and summarized, and this position will be responsible for determining if additional data is needed and create new reports in the CVENT system. This position will also be responsible for assimilating data for the training department and TEACCH leadership.

This position provides direct support to the Director and Assistant Director of Training which may include drafting and editing correspondence, editing presentations, and communicating with a wide variety of individuals across the world on behalf of the TEACCH Training Department. This position will coordinate travel logistics, including coordination and documentation of travel in the Concur travel system.Minimum Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications, Competencies, and Experience:

Strong written and verbal communication skills, with the ability to communicate effectively with individuals and organizations from around the world.

Exceptional organizational skills with the ability to manage competing priorities in a deadline-driven environment.

Ability to manage all registration and related duties for the TEACCH training department

Manage all aspects of participant registration for TEACCH training programs, including maintaining up-to-date records, coordinating communication with participants, and ensuring seamless enrollment processes. Oversee logistical arrangements and troubleshoot any registration issues that arise.

Ability to effectively apply all training policies and procedures. Communicate and apply these guidelines to ensure smooth execution and consistency.

Ability to create financial reports related to training programs including tracking program revenues and expenses

Address and resolve participant issues, providing exceptional customer service and support

Demonstrate strong problem-solving abilities when dealing with unexpected challenges

Exceptional organizational skills and meticulous attention to detail with the ability to manage competing priorities in a fast-paced, deadline-driven environment.

Preferred Qualifications, Competencies, and Experience:

Experience in training programs, event coordination, or related activities preferred.

Campus Security Authority Responsibilities:

Not Applicable.

Position/Schedule Requirements:

Evening work occasionally, Overtime occasionally, Weekend work occasionally

---