Assistant Director, Graduate Student Services
University of Denver

The University is located in Denver, Colorado, a city known for its dynamic blend of business, innovation and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The University of Denver is a private institution founded in 1864. It serves a population of more than 5,200 undergraduate and 6,200 graduate students as a research-intensive institution. The beautiful campus is located approximately seven miles from downtown with easy access to public transportation.

With a long tradition of excellence and innovation, the Daniels College of Business prepares students to succeed in a dynamic, changing world. We are a high-achieving community of students, staff and faculty that inspires one another to think in new ways, perform at higher levels, and transform organizations and communities. Daniels is ranked among the top business schools and is the only business school in Colorado to receive rankings and recognition from BusinessWeek, the Financial Times, U.S. News & World Report and Forbes. The Daniels College of Business (DCB) offers a variety of baccalaureate, graduate, PhD and certificate programs which are detailed at https://daniels.du.edu/

Position Summary

This role is dedicated to enhancing student retention and overall experience within the graduate programs at the Daniels College of Business. Operating in a highly collaborative, team-oriented environment, the individual in this position will work closely with team members, Associate/Assistant Deans, department chairs, University offices, staff, and faculty to plan, develop, and deliver comprehensive student services. Key responsibilities include advising students on degree options, course selection, scheduling, and academic policies and procedures. This position also oversees academic processes such as graduation certifications, preliminary graduation reviews, course substitutions, transfer credit evaluations, academic deficiency notifications, extensions, and petitions to various academic units. Additionally, this role contributes to the design, implementation, and evaluation of student experience initiatives, such as orientation, graduation ceremonies, and other student-centered events. The individual will assist in creating and maintaining academic support materials, student tracking systems, and other departmental resources. As a member of campus and college committees, this position will actively participate in strategic planning to support the goals of Graduate Student Services and ensure an exceptional academic experience for graduate students.

Essential Functions

Advising: Manage a portfolio of Daniels' graduate students to ensure all students are making academic progress in their degree and are informed of relevant academic and administration information. Provide academic advising services and registration assistance. Onboard incoming students to ensure retention and success in graduate program. Respond to student concerns and issues regarding course schedules, degree completion and/or registration procedures utilizing strong problem-solving skills to meet student needs.

Policy/Procedure: Assist Graduate Student Services team with academic processes including graduation certifications, preliminary graduation reviews, course substitutions and transfer credit evaluation, course scheduling, extensions and petitions to various academic units and academic deficiency notification. Provide support for international students with CPT and OPT requests and processing. Assure compliance with Accreditation, DU and Daniels academic standards.
Program Management: As part of the student services team, this position will participate in the planning and execution of student-centered activities such as orientation, graduation, and other events. This will include communication to stakeholders, development of necessary printed materials and management of overall execution of activities related to student services. Develop assessment tools to evaluate programs, offerings and delivery of activities. Provide leadership in working with Associate/Assistant Deans, departmental chairs, University offices, staff and faculty to ensure a seamless experience for students.

Strategy: Serve on campus or college committees as requested. Participate in strategic planning, development and management process in support of Graduate Academic Services.

Other: Perform other duties as assigned by the Director of Graduate Academic Services.

Knowledge, Skills, and Abilities

• Strong organizational, planning, and program development abilities.
• Excellent verbal and written communication skills.
• Ability to effectively present information in one-on-one, small group and large group situations to customers, clients, and other employees of the organization.
• Leadership ability to collaborate with academic departments within Daniels and across campus.
• Professional, personable, and responsive. Maintains constant open communication, mutual respect and trust, inclusiveness, teamwork, accepts change and growth and a commitment to providing exceptional customer service.

Required Qualifications

• Bachelors degree
• 3-5 years of professional experience, preferably in higher education and/or advising
• Experience with student tracking and/or customer relationship management software
• May work occasional evenings and weekends as related to orientation and college events.

Preferred Qualifications

• Masters degree in business or associated discipline preferred or an equivalent combination of education and professional experience.

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. May work occasional evenings and weekends as related to orientation and college events. In accordance with the University's flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) January 24, 2025.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 9.

Salary Range:
The salary range for this position is $58,000 - $65,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non-Discrimination-Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Advertised: December 23, 2024
Applications close: January 24, 2025

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