Bilingual Specialist I, Inbound Correspondence Processing
Resurgent Capital Services

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary:

Specialist I, Inbound Correspondence Processor uses their process knowledge to review and disposition Correspondence. This position will report to Supervisor, Inbound Correspondence Processing.

Roles & Responsibilities:

• Ability to work in a detail oriented, time sensitive environment
  
• Strong time management skills
  
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards
  
• Ability to handle confidential material in a professional, ethical manner
  
• Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone and by email
  
• Exhibit excellence in customer service and the ability to serve others
  
• Professional appearance and attitude
  
• Proficient with Microsoft Office
  
• Sitting and reading for long periods of time
  

Skills & Qualifications:

• 1-2 years of related experience
  
• Bilingual required: Fluent in Spanish
  
• Good understanding of FDCPA and state guidelines outlined in Core P&P
  
• Strong effective communication (oral and written) skills, strong organizational/time management skills, and attention to detail
  
• Advanced analytical skills and process-oriented mindset
  
• Excellent work ethic and unquestionable integrity
  
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and aptitude for learning new systems
  

Educational Requirements:

• High school diploma or equivalent work experience desired
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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