Box Office Manager
Dartmouth College

Posting date:

10/23/2024

Yes

0673000

Box Office Manager

Hopkins Center

$23.03/hr

$28.75/hr

Not a Union Position

Not an SEIU Position

Non-Exempt

Regular Full Time

12

40

Night and weekend hours will be needed regularly to cover events

Hanover, NH
Hopkins Center, 4 East Wheelock St.

Onsite only

No

No

Reporting to the Senior Box Office Manager, this core member of the Box Office team contributes to all aspects of a sophisticated ticketing and patron services operation. They handle ongoing box office and database tasks, process sales, provide direct patron support, manage student ticket sellers, and run on-site operations for events. They work collaboratively across Hop departments to meet ticketing needs and facilitate analysis of Hop programming and practices.

As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.

The Hop is much more than a place for arts students and visiting performers; it is a vital hub where students, faculty, and the Dartmouth community connect and share ideas. As part of the Box Office team, you'll be at the center of this vibrant, creative space, helping to ensure a seamless experience for patrons. This role is a great opportunity for early career candidates interested in learning the Tessitura system, which is a leading customer relationship management (CRM) platform that is used by renowned institutions like The Metropolitan Opera, New York Ballet, The Royal Opera House and more!

This is a unique opportunity to develop valuable skills in a dynamic and welcoming environment while contributing to The Hop's commitment to justice, equality, and anti-bias practices. We invite all who are interested in joining the Hop's mission to apply today!

Bachelors or equivalent combination of education and experience

• 1+ years' experience working in box office or visitor/customer service field.
• Experience with Tessitura or similar customer relationship management platform.
• Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs.
• Experience providing warm, professional customer service and sales in a busy retail environment.
• Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.
• Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
• Excellent verbal communication skills to effectively work with a diverse group of constituencies.
• Strong sense of initiative and the ability to work both independently and as part of a team.
• Be informed about and compliant with ADA and PCI policies.

• Experience working in a box office or arts center.
• Experience in the arts or creative sector.
• Experience supervising students or associates.
• Experience with database management.

Jan Sillery

603-646-1417

Ellen Phillips, Senior Box Office Manager

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Preferred, but not required

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

https://searchjobs.dartmouth.edu/postings/75359

Ticket Selling OperationsThis position provides professional and exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. They participate in the sale of tickets for approximately 300+ events annually across numerous venues. Responsibilities include selling tickets by phone and in-person and conducting day-to-day operations. They serve as the supervising manager of the Box Office during assigned times, including shifts on nights and weekends.

40

Box Office ManagementThis position contributes to a volume of complex Box Office practices-creating lists and reports, reconciling revenue, maintaining patron records through manual practices and automated tools, maintaining scanners, sales channels, delivery methods, and advanced ticketing functionality. They are part of the team working toward an efficient, robust, and welcoming patron services operation in the reopened Hopkins Center.

40

Database ManagementThis position contributes to the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing experience and facilitate analysis of Hopkins Center programming and practices. With experience and growth in knowledge of Tessitura, they manage ticketing configuration and inventory and conduct patron record maintenance. They participate in patron services and Tessitura working groups, join in Hop-wide meetings and work on special database projects.

20

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned