Business Continuity Manager
Zelis NA

Overview:

The Business Continuity Manager will play a critical role in developing, implementing, and managing robust project plans tailored to our organization's operational needs. The role requires a strategic thinker with strong leadership skills who can collaborate effectively across departments to ensure operational success.

Responsibilities:

• Design, develop, and implement comprehensive business continuity plans (BCPs) tailored to the Payments Optimization business.
  
• Ensure plans address both technology and operations requirements, mitigating risks associated with system outages, natural disasters, cyber-security events, and other disruptions.
  
• Conduct risk assessments to identify potential threats and vulnerabilities within payment systems and operations.
  
• Evaluate the impact of various disruptions on business functions and develop strategies to minimize these risks.
  
• Collaborate with cross-functional teams including IT, Operations, Risk Management, and Legal to integrate continuity plans into overall business strategies.
  
• Serve as a liaison between technology and operations teams to ensure alignment and comprehensive coverage of BCPs.
  
• Develop and conduct regular tests and simulations of business continuity plans to ensure effectiveness.
  
• Provide training and awareness programs for staff to ensure they understand their roles and responsibilities in the event of a disruption.
  
• Lead and coordinate the response to actual business disruptions, ensuring timely and effective action to minimize impact on payment operations.
  
• Analyze incident responses to identify lessons learned and areas for improvement in the continuity plans.
  
• Maintain detailed documentation of business continuity plans, risk assessments, testing activities, and incident responses.
  
• Prepare and present reports to senior management on the status and effectiveness of business continuity plans.
  

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, Risk Management, or a related field. Master's degree preferred.
  
• Minimum of 5 years of experience in business continuity planning, disaster recovery, or risk management within a financial services or payments environment.
  
• Strong understanding of payment systems, operations, and associated regulatory requirements.
  
• Excellent analytical, problem-solving, and project management skills.
  
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
  
• Proficiency in business continuity planning software and tools.
  
• Certification in Business Continuity Planning (CBCP, MBCI, or equivalent) is highly desirable.
  

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

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