Care Management Support Coordinator II
BC Forward

Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II for an opportunity in Remote (CST or EST time zone)!

Position Title: Care Management Support Coordinator II

Location: Remote (CST or EST time zone)
Anticipated Start Date: [2/20/2025]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 03 months of contract

Job Type: [FULL TIME (>=30 HRS WEEKLY, [CONTRACT], [REMOTE]
Pay Range: [$20.00] - [$23.00]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:

• Experience in a managed health plan
• Call Center and medical facility

Job Description:

Position Purpose

The Care Management Support Coordinator II is responsible for supporting administrative care management activities, including outreach, inbound call support, and scheduling services. This role serves as a key contact for members, providers, and staff to resolve issues, coordinate services, and document member interactions in accordance with state and regulatory guidelines.

Primary Responsibilities

• Conduct outreach to members to assist with care plan next steps, answer questions, and provide ongoing education to both members and providers.
• Serve as the first point of contact for inquiries, requests, or concerns from members and providers.
• Support members by connecting them with health plan and community resources to ensure a high level of care and service.
• Apply knowledge of health plan activities and available resources to assist members effectively.
• Assist with onboarding by sending welcome letters, correspondence, and educational materials to foster positive member and provider relationships.
• Document and maintain non-clinical member records, ensuring compliance with state and regulatory requirements.
• Make referrals to address Social Determinants of Health (SDOH) needs by leveraging knowledge of local benefits and resources.
• Perform administrative duties such as scheduling services, explaining care plan procedures, and sending program updates.
• Comply with all organizational policies, standards, and procedures.
• Perform other duties as assigned.

Qualifications

Education and Experience:

• High school diploma or GED required.
• 1-2 years of experience in a related field.
• Experience in a managed health plan, call center, or medical facility is a plus.

Required Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong spoken communication skills and professional phone etiquette.
• Excellent organizational and time management abilities.
• Ability to type accurately and efficiently.

Preferred Skills:

• Previous call center experience.
• Familiarity with healthcare, care management, or member services in a health plan or medical facility.

Performance Expectations

• Ensure timely and accurate completion of administrative tasks.
• Maintain high-quality communication and customer service standards.
• Accurately document member interactions in alignment with state and regulatory requirements.
• Contribute to team goals and uphold organizational values.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:

[KEYWORDS FOR SEO OPTIMIZATION]
About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234152 when responding to this ad.

Get job alerts by email.Sign up now!Join Our Talent Network!

Job Snapshot

Employee Type
Contractor

Location
Missouri City, MO (Onsite)

Job Type
Health Care

Experience
Not Specified

Date Posted
01/13/2025

---