Clinical Quality Intern
Accolade

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Compensation for this position is set at $22/hour.
This person will need to work hybrid from our Plymouth Meeting, PA office three days per week.
Accolade's internship program runs June 9th-August 15th, 2025.

Role Overview: We are seeking a dedicated Quality Assurance Intern to assist in the preparation and research for the 2025 NCQA Annual Reports. In this role, you will participate in and observe Quality Committees while completing assigned departmental tasks related to Accreditation, Customer Audits, and Clinical Audits. This internship offers a valuable opportunity to gain insights into quality assurance processes within the healthcare industry.

A Day in the Life:

• Regular Check-Ins: Meet with your manager at least twice a week to identify assignments and discuss progress.
  

• Learning Opportunities: Attend and observe quality and clinical meetings to gain knowledge and experience in quality assurance practices.
  

• Documentation Support: Assist with policy documentation and the organization of NCQA files to facilitate smooth submission processes.
  

• Survey Analysis: Support the distribution and analysis of the Care Management satisfaction survey to gather insights on service quality.
  

• Project Management Support: Provide ad hoc project management support to the department as needed.
  

• Networking and Shadowing: Engage in networking opportunities and shadow experienced professionals to learn about various aspects of Care Delivery.
  

What We're Looking For:

• Education: Currently pursuing or has bachelor's degree in healthcare administration, Public Health, Health Sciences, or a related field
  

• In-Office Requirement: Ability to work in our Plymouth Meeting, Pennsylvania office at least three times a week.
  

• Technical Skills: Familiarity with Microsoft Office products, particularly Excel and PowerPoint.
  

• Research and Data Analysis: Experience in research and data analysis, with a focus on deriving insights from information.
  

• Healthcare Knowledge: A background in Healthcare Administration or Informatics is a plus.
  

• Quality Assurance Knowledge: A background in Continuous Quality Improvement (CQI) or Process Improvement is a plus.
  

• Organizational Skills: Highly organized, mature, and able to navigate a business environment effectively.
  

• Interpersonal Skills: Strong communication and collaboration skills to work effectively within a team setting.
  

Our people are the Heart of Accolade

Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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