Communications Specialist, Strategic Programs
American Water

Requisition ID: 107177

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The Communications Specialist will play a key role in leading project-driven employee communication initiatives for the organization, specifically in support of large-scale transformational programs. This role requires exceptional skills in internal and change communication, messaging, and engagement with diverse internal stakeholders.

Working with the Strategic Programs and Internal Communications staff, crafts, reviews, and distributes key project-driven communications to support the goals of high-impact initiatives as assigned.

Key Accountabilities

• Develops and deploys project-related employee communication, including digital content, town hall meetings, and leadership communication, ensuring cohesive messaging across all platforms.
• Contributes to the overall project communications calendar and supports execution of communications for large-scale projects.
• Partner with Human Resources and Change Management teams to facilitate internal engagement and change communication strategies that enhance organizational readiness.
• Works independently, as well as part of a team to establish project deliverables.
• Is a trusted advisor to internal clients offering guidance on internal communications strategy and measuring/evaluating results;
• Collaborates closely with internal clients and stakeholders to drive the development of project-related internal communications.
• Supports employee events, programs and other special
• Maintains the highest level of professionalism and confidentiality, particularly when managing sensitive or proprietary information.

Knowledge/Skills

• 3-5 years of relevant experience in a communications role, particularly corporate or employee communication.
• Strong understanding of project-based communications with experience in managing transformational initiatives.
• Highly organized. Ability to multi-task, work under pressure, respond quickly to requests and meet multiple deadlines.
• Superior written, verbal and interpersonal communication skills.
• Personal reputation for integrity, ethics and cross-cultural sensitivity.
• Must be able to take direction, adhere to a schedule and deliver in a timely fashion.
• Ability to interact and engage with all levels of employee contributors and management.
• Working knowledge of multimedia, design and print concepts.
• Solid experience using Adobe Creative Suite.
• Strong analytical skills to evaluate communication effectiveness and make data-driven recommendations.
• Clear sense of urgency and ownership to drive issues and tasks to completion.
• Must handle multiple projects with conflicting deadlines.
• Hybrid work schedule of at least 3 days in the office and no more than 2 days remote with an exceptional focus on timeliness and punctuality.

Experience/Education

• Bachelor's Degree in Journalism, Mass Communications or related field.
  

Travel Requirements

• Up to 30% travel to drivable locations from Camden office. Flexibility and willingness to travel is required.
• Active state driver's license required with the ability to pass a motor vehicle report.

Work Environment

• Typical office environment but will vary based upon project demands. Indoor Office Environment.

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia

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