Computer Support Associate I - Infrastructure
The Judge Group Inc.

Location: East Moline, IL
Salary: $23.00 USD Hourly - $26.00 USD Hourly
Description:
Job Title: Computer Support Associate

Location: Moline, IL

Contract: 1 years+

Work Hours: 3rd shift (10 pm to 6:30 am)

Job Description:

• To provide onsite deskside Tier 2 support performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

• Knowledge of computer security policies and a general overall knowledge of computer security concepts.

• 1 year or more IT experience preferred, but recent college graduates will be considered

Contact: asingh18@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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