Job Description
At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.
The Contact Center Manager will provide leadership and management to a Contact Center Team with the focus of meeting or exceeding Customer Service standards and sales goals. This role creatively handles and resolves complex customer issues and works collaboratively with Internal Operational Teams and Retail Branches to communicate effectively with the Customer.
This is a full-time, 40-hr work week M-F 7:00 AM - 7:00 PM and rotating Saturdays and Sundays 9:00 AM - 3:00 PM.
Job Responsibilities:
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