Custom Configuration Specialist
Integrated DNA Technologies (IDT)

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the Quote & Order Administration Team located in Coralville, Iowa and will be onsite. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

In this role, you will have the opportunity to:

• Gather customer requirements to determine the corresponding product offering and services required for processing and configure customer orders using IDT systems and tools to generate accurate quotation documents and order records

• Validate configurable orders and contact customers to clarify requirements or handle order exceptions

• Determine lead time and availability for custom configurations and attain and document necessary approvals using resources and consultations with key stakeholders, including Operations, Finance, Sales

• Answer and document inbound and outbound customer interactions and inquiries received by phone, email, or chat in IDT's Customer Relationship Management (CRM) database

• Contribute to team productivity through participation in Daily Management, development of knowledge resources, and achievement of targets for accuracy and responsiveness

The essential requirements of the job include:

• High school diploma or GED with 4+ years of relevant experience
• At least 1 year of experience in the Genomics or Life Sciences Field or customer facing experience or IDT related experience

It would be a plus if you also possess previous experience in:

• Associate's Degree or Bachelor's Degree in life science (Biology, Biochemistry, Chemistry)
• Experience working with Quality Management Systems (QMS) with basic understanding of differences between ISO 9001 and ISO 13485 certifications as it relates to manufacturing processes and change controls
• Demonstrated ability to assess processes and identify opportunities for optimization and improvement
• Demonstrated experience managing multiple priorities and using critical thinking and problem-solving skills
• Demonstrated ability to adjust rules and processes for individual situations, and escalate complex problems as needed

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.