Customer Care Specialist I
Becton Dickinson NA

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

As Customer Care Specialist, within Customer Care you will provide support to customers and UCC's Sales and Marketing Teams. The position will be responsible for a multitude of tasks, including, but not limited to the following: processing orders for capital equipment, overseeing the process of service and repair of equipment, coordinating loaner equipment, and providing evaluation units to perspective accounts. This position will work closely with Sales, Manufacturing, Service and Repair Operations, Contracts and Pricing, MSS, and Field Assurance.

Key responsibilities will include:

• Process orders for capital equipment, working closely with Contracts/Pricing, Finance, and Territory Managers
• Manage customer technical support needs
• Oversee service and repair of capital equipment
• Work in ServiceMax database to monitor service and repair status
• Manage equipment loaner, evaluation, and trade-out processes
• Process credit and rebills
• Support marketing with new product launches
• Adhere to, and ensure compliance with BD guidelines, protocols, and policies

About you: You will require:

• A minimum of a High School Diploma, or equivalent
• Proficiency in MS Word, Excel, and Outlook; familiarity with Salesforce, JD Edwards, SAP preferred
• Ability to solve basic math equations
• Excellent communication and customer service skills; able to work well cross-functionally and within a fast-paced environment
• Excellent organizational skills
• Proven attention to detail
• Excellent data entry, proofreading, and typing skills
• Ability to resolve potentially challenging customer interactions

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location
USA GA - Covington BMD

Additional Locations

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