Customer Service/Scheduling Specialist
Roth Staffing Companies

Our staffing agency is currently seeking a Customer Service/Scheduling Specialist on behalf of our client, a reputable residential construction company in Hanover, MD. With a commitment to excellence and customer satisfaction, our client specializes in delivering high-quality construction and renovation services to homeowners. You will be responsible for managing communication channels, coordinating project schedules, and providing outstanding support to both clients and internal teams. Don't wait, apply today!

Location: Hanover, MD

Pay: $20-$23/hourly based on experience

Schedule: Monday-Friday

Responsibilities:
* Act as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
* Efficiently schedule appointments, site visits, and project milestones, optimizing resources and timelines.
* Maintain accurate calendars for project timelines, subcontractor availability, and client meetings.
* Maintain detailed records of client interactions, project specifications, and scheduling updates to ensure accuracy and compliance.
* Cultivate positive relationships with clients through proactive communication, attentive service, and timely follow-ups.

Qualifications:
* Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
* Excellent communication and interpersonal abilities, with a customer-centric approach and a focus on building rapport and trust.
* Proficiency in scheduling software, calendar management tools, and Microsoft Office suite.
* Problem-solving skills and the ability to adapt to changing circumstances in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.