RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Tech, II in Houston, TX.Summary:Desktop Tech provides dedicated, proactive technical support to the C-suite and senior leadership, ensuring smooth technology experiences that enable top productivity with minimal interruptions. This role is ideal for IT professionals with a proactive approach, high tolerance for pressure, and a strong level of professionalism to support the technology needs of corporate leaders.Key Responsibilities:- Premium IT Support: Deliver responsive, high-quality technical support to executives, swiftly resolving hardware, software, and network issues
- Device Management: Configure, maintain, and troubleshoot various devices (laptops, mobile phones, tablets, desktops, video conferencing tools) according to executive needs
- Security & Compliance: Enforce security protocols and monitor devices for compliance, protecting sensitive data and following cybersecurity policies
- Team Collaboration: Work closely with network, cybersecurity, and application teams to address complex issues by leveraging additional resources when necessary
- Event Preparation: Manage technical setups for high-profile meetings and events, overseeing AV configuration, software preparation, and testing
- Executive Training: Provide executives with training on best practices, new technologies, and security protocols to help them use technology effectively
REQUIREMENTS:
- ITIL, CompTIA A+, Microsoft, or Apple certifications are a plus
- 10 years in IT support, with at least 2 years of direct support for executives in a corporate environment; Fortune 500 or large corporate experience preferred
- Technical Expertise: Proficiency in Windows OS, mobile platforms (iOS, Android), and Office 365; Strong knowledge of AV equipment and video conferencing tools; Experience with remote connectivity solutions, including VPNs; Understanding of cybersecurity protocols and ensuring compliance
- Problem-Solving Skills: Ability to troubleshoot and resolve hardware, software, and network issues efficiently; Strong analytical skills to identify and resolve complex IT problems independently; Attention to detail
- Communication Skills: Excellent interpersonal and communication abilities to explain technical issues to non-technical executives; Ability to convey information clearly and concisely in both verbal and written forms
- Time Management & Multitasking: Ability to handle multiple requests simultaneously and prioritize tasks based on urgency and importance
- Attention to Detail: Precision in configuring devices, troubleshooting, and maintaining security standards
- Event and Presentation Setup: Experience in setting up and managing technical aspects for high-stakes meetings, presentations, and events
- Collaboration and Teamwork: Ability to work closely with other IT teams (network, cybersecurity, application support) to resolve issues and deliver solutions
- Customer Service & White-Glove Support: Providing a high level of customer service, with a focus on professionalism, discretion, and delivering "white-glove" support to senior leadership
- Adaptability & Flexibility: Ability to quickly adjust to changing technology needs and executive priorities in a fast-paced environment
- Training & Guidance: Ability to train executives on best practices, new technologies, and security protocols
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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