Director of Individual
PacificSource

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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

The Director of Individual is responsible for building, overseeing, and driving the success of our Individual line of business, on and off exchange. This role is responsible for supporting and executing a profitable growth strategy for the line of business. The Director will be the subject matter expert, champion, and leader for Individual with corresponding supporting accountability for profit and loss (P&L), strategic planning, and execution against strategies. This position develops strategic plans and annual work plans consistent with PacificSource's enterprise strategy and is responsible for executing on the strategic plan directly and through others. This work includes leading internal teams and external partners in aligning strategic planning efforts, resource allocation, and management objectives to ensure success.

Essential Responsibilities:

• Support the Vice President, Medicare and Individual, in managing the P&L for the line of business.
  
• Develop and execute a strategic plan and annual work plan for the Individual line of business.
  
• Ensure the line of business meet all Centers for Medicare and Medicaid Services (CMS) and state regulatory and contractual requirements.
  
• Maintain an enterprise view of PacificSource while establishing Individual priorities, consistent with a deep understanding of the attributes required for success in government-regulated and publicly subsidized health care programs.
  
• Build and maintain relationships with PacificSource's Individual provider partners, brokers, regulators, and other internal and external stakeholders, including the Medicaid, Medicare, and Employer Group lines of business. Align strategies and tactics to achieve a competitive position, profitable line of business across markets, superior market share, and sustained competitive advantage.
  
• Ensure that critical initiatives and projects are adequately planned and executed.
  
• Develop strategic business partnerships with internal departments and leaders to ensure strong operating performance, high levels of member satisfaction and quality performance, access, compliance and audit readiness, and sound financial performance. Monitor departmental and line of business budget.
  
• Maintain optimal alignment and visibility for Individual initiatives at all levels of the company through presentations, maintenance of monitoring dashboards, and integration with departmental and individual performance objectives, and deploy efforts to consistently, transparently, and effectively relay strategic messages to the management team and staff.
  
• Conduct market research, competitive analysis, and financial assessments to evaluate improvement opportunities and business strategies in concert with PacificSource's vision, values, and enterprise strategy.
  
• Support the organization's commitment to diversity, equity, inclusion, and belonging by fostering a culture of dignity, cultural awareness, compassion, and respect.
  
• Work closely with the Compliance Department and others to ensure policies, procedures, workflows, lifecycle strategies, product offerings, and success initiatives comply with state and federal regulations.
  
• Closely monitor policy, legislative, and competitive developments, along with Medicaid and Medicare priorities that impact the line of business. Translate these impacts to the organization and lead efforts required for the organization to respond.
  
• Represent PacificSource externally in community, state, regional, and industry forums.
  
• Actively participate as a key team member in company leadership and manager meetings.
  

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
  
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
  
• Perform other duties as assigned.
  

SUCCESS PROFILE

Work Experience: Minimum of seven (7) years of experience in health insurance operations, product, portfolio, managed care, or equivalent work experience in highly regulated Commercial or Government segments. Minimum of three (3) years of experience in a leadership capacity. Experience with federal or state regulatory requirements required. Proven record of success in positions of progressively greater responsibility achieving business goals and objectives, as well as demonstrated success working in a matrixed environment.

Education, Certificates, Licenses: Bachelor's degree required with a focus in health care administration, business, public policy, public health, or a related field required.

Knowledge: Knowledge of the Individual line of business, Medicaid, and Medicaid look-alike offerings required, along with an understanding of the key attributes, competencies, and strategies for success necessary in managed care. Knowledge of Individual on-and-off-exchange offerings, CMS, state-based and federally facilitated marketplaces, and state regulation strongly preferred. Strong understanding of managed care and publicly financed or subsidized health care, including the intersection between Medicaid and the Individual line of business. Demonstrated experience and success in working collaboratively in defining and achieving common goals. Ability to communicate, persuade, convince, influence, and negotiate with all levels within and outside of PacificSource, including staff, management, and community stakeholders. Knowledge of business principles and administration, organization, and management activities.

Competencies

• Authenticity
  
• Building Organizational Talent
  
• Coaching and Developing Others
  
• Compelling Communication
  
• Customer Focus
  
• Empowerment/Delegation
  
• Emotional Intelligence
  
• Leading Change
  
• Managing Conflict
  
• Operational Decision Making
  
• Passion for Results
  

Environment: Work remotely and inside in a general office setting with ergonomically configured equipment. Travel is required approximately 20% of the time.

Skills:

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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