Electronic Product Support Engineer
Caterpillar

Career Area:
Engineering
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

Job Summary:

Caterpillar's Integrated Components and Solutions Division is currently seeking an Electronic Product Support Engineer to provide support of electronic components utilized in electrification products.

As Electronic Product Support Engineer, you will have a significant impact on overall product quality and customer experience for electrification products. This role will develop product support material and strategies for software and electronic components in our New Product Introduction process. The incumbent will own product support deliverables for multiple NPI programs.

What You Will Do:

• Lead product support deliverables on multiple New Product Introduction (NPI) programs
• Provide product support strategy leadership on how best to support Caterpillar dealership technicians
• Work closely with Electrification + Energy Solutions product support team to develop service publications
• Provide technical issue leadership on electronic components and software.
• Implementation and utilization of standard support processes to respond, restore, and resolve issues.
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
• Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.
• Drive Voice of Dealer for service strategies during New Product Introduction. This would include fault code strategies, electronics service tools, serviceable level of parts, etc

Key Relationships:

• NPI Program Manager: frequent discussions regarding priorities, directions, and assistance.
• Product Support Team: frequent interaction and discussions with Caterpillar Marine team.
• Engineering: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved.

Education Requirement:

Engineering Degree or equivalent experience (3-5 years working experience)

What Skills You Will Have:

Analytical Thinking:
• Ability to analyze complex engineering issues and determine the best approach for dealer technicians to troubleshoot correctly.
• Knowledge of utilizing flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.

Effective Communications:
• Ability to effectively communicate with technically and non-technically skilled customers and dealers. Experience leading technical discussions to explain to design teams how dealer technicians will utilize information.

Project Management:
• Knowledge of Caterpillar New Product Introduction

Product Testing:
• Ability to utilize Caterpillar ET, SIS web and other tools to test features that dealer technicians will utilize for troubleshooting.

Troubleshooting Technical Problems:
• Ability to troubleshoot Caterpillar electronic systems utilizing service tool and proper fault code utilization for specific failure modes. Ability to lead discussions regarding the correct methods of troubleshooting.

Additional Information

The location for this position is Mossville, IL.

Domestic relocation assistance is available for this position.

This position will require less than 10% travel.

Visa sponsorship is available for this position.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI
Relocation is available for this position.Visa sponsorship available for eligible applicants.
Posting Dates:
November 12, 2024 - November 26, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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