Endpoint Systems Administrator (expertise in Microsoft Intune)
Clark University

Category:: Staff and Administrators
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Department:: IT-Information Technology Servic 2150
Locations:: Worcester, MA
Posted:: May 31, 2024
Closes:: Open Until Filled
Type:: Full-time - Exempt
Position ID:: 177230

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

Are you an experienced IT professional with a knack for endpoint administration? We are seeking a highly skilled Endpoint Administrator with expertise in Microsoft Intune. This role involves the management, optimization, and troubleshooting of endpoint devices within our organization's network. The ideal candidate will have a deep understanding of Intune's capabilities, strong problem-solving skills, and a commitment to delivering exceptional support to maintain our end-user's computing technology.

• Application Management: Oversee and manage critical applications essential for end-user computing. Using tools such as Microsoft Intune and Microsoft Configuration Manager, create, test, and deploy complex software applications to university endpoints.
• Advanced Hardware and Software Management: Lead the maintenance of computer hardware and software for diverse ITS-supported environments, including classrooms, conference rooms, labs, and faculty/staff devices.
• Hardware Expertise: Take charge of installing, maintaining, repairing, and upgrading Apple/PC-compatible hardware, printers, and peripherals. Collaborate closely with vendors for parts procurement and warranty replacements.
• Technical Leadership: Provide third-tier technical support and guidance to our Help Desk staff and end-users. Offer expertise through in-person, phone, remote, and email support, while meticulously documenting and overseeing the resolution of complex issues.
• Inventory and Resource Management: Take responsibility for inventory, tools, and media necessary for delivering support services. Efficiently prepare and deploy computing resources to public spaces.
• Mentorship and Supervision: Actively participate in the training, supervision, and evaluation of student staff, imparting your wealth of knowledge and experience.
• Security and Compliance: Keep abreast of the latest developments in virus and malware prevention, protection, and recovery. Collaborate closely with the Manager of Endpoint Systems Administration to implement and enforce desktop security policies.
• Exceptional Customer Service: Elevate the level of customer service provided to all members of the university community, consistently striving to enhance user satisfaction.
• Innovative Problem Solving: Continuously seek innovative solutions to complex technical challenges, enhancing the efficiency and effectiveness of endpoint administration.
• Project Leadership: Take the lead on special projects related to endpoint administration, demonstrating your ability to plan, execute, and deliver results.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

• Minimum of 5+ years of experience in endpoint administration with a focus on Microsoft Intune.

• Proficiency in creating and managing Intune applications, policies, profiles, and configurations.

• Experience in packaging and deploying applications using Intune or similar endpoint management tools.

• Strong understanding of Windows operating systems and endpoint security best practices.

• Excellent troubleshooting skills with the ability to analyze complex technical issues and implement effective solutions.

• Certifications such as Microsoft Certified: Microsoft Endpoint Administrator Associate or Microsoft Certified: Enterprise Administrator Expert are a plus.

• Exceptional communication and interpersonal skills with a customer-centric approach.

• Physical Requirements: Able to visit various locations on campus to install, move, and remove endpoint hardware. Must be capable of standing, walking, stooping, kneeling, crouching, pushing, pulling, and lifting moderate weights (up to 50 pounds)

• Flexible Schedule: Be available to work nights and weekends on an as-needed basis.

• On Site: This is an on-site position.

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

At Clark University, we are dedicated to building a workplace that celebrates diversity and fosters inclusion. We believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee development programs, and campus culture. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

• Resume
• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.