EOC Student Services Specialist EOC-MC-8490
Hudson Valley Community College

EOC Student Services Specialist EOC-MC-8490

Position Type: Full-time

Location: Troy,New York,United States

Application closes: 2024-10-13

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

Capital District Educational Opportunity Center seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.

Please Note: In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support visa applications. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a reference and background check.

Student Services Specialist 
EOC-MC-8490

Qualifications for Employment

Education (Minimum Requirements):

Bachelor’s Degree with two years relevant, paid work experience or; Associates Degree with four  years paid relevant work experience. 
  
Employment Experience Preferred:

Experience in Student Services, Community Relations, or a closely related field. 

Pertinent Other:

Demonstrated knowledge and experience working with multicultural and low-income populations.
Demonstrated verbal and written communication and interpersonal skills.
Demonstrated organizational skills.
Ability to work well with others as part of a team.
Patient, persuasive and congenial personality.
Ability to conduct presentations.
Working knowledge of computer applications and Microsoft Office Suite. 

Preferred Other:

Familiarity of regulations surrounding student records, Banner or other educational database systems, testing and assessments for educational gains.

Nature and Scope of Duties

The Student Services Specialist reports to one of the Assistant Coordinator for Student Services and performs the following duties:

•    Builds and maintains relationships with students, providing ongoing coaching and mentoring to positively impact student achievement.

•    Conducts intake meetings with incoming and continuing students; provides information on next steps.

•    Maintains positive relationships with administrators, faculty and staff.  Disseminates information in a clear, appropriate and timely manner.

•    Performs a wide range of administrative responsibilities including: data entry, record maintenance, and abiding by all laws and regulations around student records.

•    Creates and maintains organized records of student contact and follow up, respecting confidentiality.

•    Completes necessary correspondence and reports using appropriate software and technology as needed.

•    Participates in internal and external organization and community events, providing information in one-on-one, small group and presentation formats.

•    Promotes EOC programs and services and assists in recruitment activities through participation in outreach and promotional events that support program goals and EOC enrollment.

•    Helps build and maintain a positive public image for EOC with the general public, private and non-profit organizations, and educational institutions. 

•    Serves as subject matter expert for assigned area; develops a working knowledge of all other areas of Student Services.  Assigned areas in Student Support Services may include Enrollment Services, College and Employment Services, Testing, or Student Services in general.

•    Those assigned to Enrollment Services would focus on the following tasks, but understand that they may be asked to fulfill requirements of other departmental roles:

•    Conducts individual interviews and follow up with applicants to insure proper completion of forms and to determine applicant eligibility.

•    Responds to applicant calls of inquiry; contact prospective applicants.

•    Administers tests and assessments upon request.

•    Manages student enrollment in classes including registration, drop/delete, withdrawal and advisement.

•    Performs other duties as may be assigned in support of enrollment functions.

•    Those assigned to College & Career Services would focus on the following tasks, but understand that they may be asked to fulfill requirements of other departmental roles:

•    Supports students in successfully achieving college and employment goals.

•    Reviews and critiques resume profiles and college applications.

•    Completes placement memos for student files confirming employment and college information.

•    Attends area job and college fairs and other related programs to market EOC and its graduates.

•    Researches and shares appropriate job opportunities with students and graduates.

•    Works with faculty and staff to design college and job-related activities.

•    Administers tests and assessments upon request.

•    Performs other duties as may be assigned in support of college and career services functions.

•    Those assigned to Testing would focus on the following tasks but understand that they may be asked to fulfill requirements of other departmental roles.

•    Administers tests and assessments.

•    Completes documents and reports as required.

•    Performs other duties as may be assigned in support of center testing functions.

•    Those assigned as Student Services in general would focus on tasks as assigned by the Coordinator of Student Services and in support of general student services functions but understand that they may be asked to fulfill requirements of other departmental roles.

•    On occasion, performs functions on evenings, weekends, and/or at offsite assignments with adjusted day/week schedule as needed.

•    Performs other related duties as may be assigned

This is a full-time 12-month Management Confidential position with a salary of $40,000.00.

Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee’s spouse and children free tuition waivers. HVCC also has a generous leave policy. If you’re employed by a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans

To apply, please visit www.hvcc.edu/jobs and complete the online application before the close date of October 13, 2024.  

Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.

Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.