Field Service Technician
Nordson Corporation

Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Essential Job Duties and Responsibilities

• Complete preventative maintenance contract tasks onsite at Top & Bottom customers.
• Onsite Troubleshooting/Repair at Bottom customers.
• Remote Troubleshooting for bottom customers.
• Onsite/remote warranty support for bottom customers.
• Start-up support for bottom end-users who receive a new machine from an OEM with a Nordson system.
• Assist Sr. FST's on major installs/trainings at Top customers.
• Complete accurate service reports/service billings/service tickets after PM visits in a timely manner.
• Report any customer complaints about our equipment performance to Sr. FST/SAM/Service Manager.
• If not in the field, provide email and call support to the existing Technical Support Team (Tech Support Team).
• If not in the field, work in Swainsboro assembling our products for hands-on factory training.
• Participate in classroom training of our products.

Education and Experience Requirements

• College degree in a Technical Program.

Skills and Abilities

• Willingness to learn & understand new equipment, technologies, and processes.
• Basic Mechanical & electrical knowledge/understanding.
• Basic knowledge of pneumatic & hydraulic systems/components.
• Basic ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
• Familiarity with using common tools and equipment (i.e. Multi-Meter).
• Comfortable working onsite alone with tools to assist customers.
• Comfortable with upselling customers on new products and technologies.
• Effective oral and written communication skills.
• Home office space.
• Good computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc.
• Available to travel ~75% of the time.

Working Conditions and Physical Demands

Working conditions will vary based on the location and nature of the customer. Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.

While performing assigned duties, the JR FST is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location. The JR FST must carry the required tools needed to complete the task. A JR FST must be able to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception.

Travel Required

None

Minimal

Estimated 75% with 5 to 15+ overnight stays/month.

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

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