Instructional Designer
PacificSource

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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

The Instructional Designer is a subject matter expert responsible for authoring robust training programs, courses, and other instructional material for the organization. The Instructional Designer will be instrumental in crafting engaging and impactful facilitator-led and eLearning experiences, utilizing a diverse range of eLearning authoring tools and is proficient using various formats. Essential to success is familiarity with Articulate 360 (Storyline and Rise), Adobe Captivate, Camtasia, Microsoft Office Suite and SharePoint. The successful candidate will also demonstrate proficiency in Workday Learning; project management methodologies; change management principles, notably ADKAR; and course facilitation.

Essential Responsibilities:

• Develop interactive and customized eLearning content using Articulate 360 (Storyline, Rise), Adobe Captivate, Camtasia, SharePoint, and PowerPoint.
• Develop facilitator-led content that promotes both social and experiential learning.
• Ensure alignment with instructional design principles and best practices.
• Leverage in-depth knowledge of Workday Learning for effective Learning Management System (LMS) administration.
• Collaborate with cross-functional teams to seamlessly integrate content into the Workday platform.
• Apply instructional design models, including ADDIE, SAM, and RAPID Prototyping, to craft effective learning experiences.
• Collaborate with subject matter experts to gather information and design content aligning with organizational goals.
• Facilitate change management strategies for the seamless adoption of new learning initiatives.
• Develop and manage Gantt charts to monitor project timelines and milestones.
• Oversee end-to-end learning programs, from needs assessment through evaluation.
• Monitor and report on program effectiveness, providing data-driven recommendations for continuous improvement.
• Analyze performance gaps and design learning interventions addressing identified needs.
• Collaborate with stakeholders to implement solutions enhancing individual and organizational performance.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of 4 years creating facilitator-led and eLearning authoring experience using tools such as Articulate 360, Adobe Captivate, Camtasia, SharePoint, and other eLearning tools. Proven ability to manage end-to-end learning programs required. Experience in both classroom facilitation and change management using the ADKAR model preferred.

Education, Certificates, Licenses: Bachelor's degree in Instructional Design, Education, or a related field, or equivalent work experience in lieu of a degree.

Knowledge: In-depth knowledge of Workday Learning and LMS administration. Strong project management skills. Familiarity with instructional design models, including ADDIE, SAM, and RAPID Prototyping. Excellent communication and collaboration skills. Strong analytical, problem-solving and critical thinking abilities.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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