Internal Communications Manager
Veterinary Emergency Group

Internal Communications Manager

Location: White Plains, NY

Department: Operations

Reports to: Sr. Manager, Communications

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

WHO WE NEED

We need you to believe in our mission, vision, and values and love what you do. You yearn to create a warm, positive, and welcoming environment for all visitors and employees. You are high-energy, motivated, and passionate about customer service and employee experience. You are a strong partner with excellent interpersonal capabilities across a diverse group. You have excellent work-ethic and are happy to pitch-in whenever and wherever assistance is needed. You are excited to learn and grow with VEG. You love people + pets.

WHAT YOU'LL DO:

• Interim Program Management: This role will include a period of family leave coverage for approximately 3 months. During this time, this person will report into the VP of Central Operations, working on a range of strategic projects, including developing communications plans for company-wide initiatives, executing all day-to-day internal communications, and coordinating company-wide meetings.
• Internal Communications Support and Project Management: Following the period of leave coverage, this role will continue to support the internal communications function, working closely with the Sr. Manager to continuously assess communications efficiency and drive engagement across all channels, with a focus on metrics and reporting. This person will be responsible for the maintenance of our central communications platform, will lead key communications projects, and contribute to strategic company-wide off-site events.
• Cross-Functional Collaboration: Work closely with internal teams to support communications for various projects, including design, timelines, and distribution. The person in this role will gain insight and exposure to the company's business and operations, have the opportunity to be part of an inclusive environment, and interact with colleagues across the organization.

WHAT YOU NEED

• Bachelor's degree in Business Administration, Communications, or a related discipline.
• 2+ years experience in internal communications preferred.
• Strong background in internal communication with experience operating in a complex, fast-paced organization.
• Experience in communications websites and platforms.
• Strong communications skills; ability to translate business requirements into technical specifications.
• Experience working with multi-unit organizations. High level of customer service, organizational, and writing/editing skills. Project management experience a plus.
• Willingness to travel within the local region to surrounding VEG Hospitals on an as needed basis.
• This is an in-office hybrid position at our HQ in White Plains, NY.

BENEFITS

• Pay Range: $90,000 - $115,000
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
• Opportunity to grow and so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal-opportunity employer you are looking for. We can't wait to meet you!

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