IT Field Service Technician
Kforce Inc.

RESPONSIBILITIES:

Kforce has a client in Rockledge, FL that is seeking an IT Field Service Technician to join their team onsite Monday through Friday. The hours for this role are 8am to 4:30pm.Summary:This position provides information services and end user technology support that consistently exceeds our customers' expectations and supports the corporate objectives of the client. This position is a highly visible position to client associates and customers and serves as the front line of IT support by servicing end user device needs. This position requires flexibility for working shifts at various times of the day at different geographic locations with additional on-call and weekend responsibilities.Primary Responsibilities:

• Maintains a high level of security in assigned areas of responsibility
• Builds new devices (PCs, laptops, tablets, etc.) to enterprise standards, and ensures all End User devices are secured to Information Security standards
• Participates in the deployment and troubleshooting of computer systems, mobile devices, patient entertainment systems, multimedia systems, pagers, medication carts, and applications related to core systems
• Maintains computer Inventory
• Creates and monitors Incident and Request tickets internally and with 3rd party contract support vendors within multiple incident ticketing systems
• Escalates calls to the 3rd level Support only after proper troubleshooting process have proven ineffective and the ticket is properly documented
• Prioritizes and assigns Support Center cases appropriately and provides customer support and service completion within the priority and case closure standards as agreed to in the departmental Service Level Agreement documentation
• Interacts with Physicians and Health Care Providers and assist them with Electronic Health Record primary and secondary applications, and other application issues as required

REQUIREMENTS:

• High School diploma/GED or equivalent required
• HDI Desktop Support Technician certification must be obtained within 180 days and maintained while in the role
• One year of customer support experience
• Knowledge of Microsoft Office Applications and Windows Operating systems
• Demonstrated exceptional customer service skills and ability to relate to customers' needs and concerns

Preferred:

• Associate degree or higher in related area
• Healthcare environment experience
• Working knowledge of Active Directory

Engagement:

• High integrity and compatibility with client core Values
• Elicits trust from peers by demonstrating responsibility and dependability and with open honest communication
• Exhibits a positive attitude in all duties
• Has a nurturing attitude that is able to contribute to the attainment of high but realistic expectations
• Contributes to a collaborative culture and positive work environment
• Is a high caliber team player
• Actively participates in effective planning and decision making that positively affects departmental results and contributes towards the success of the client
• Innovative by displaying original thinking and creativity, where necessary
• Establishes trust and credibility at all levels of the organization; Cultivates relationships with peers and associates; Comfortable working in a matrix model
• Strong understanding of customer service operations
• Always demonstrates a -service-first- philosophy

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