IT Infrastructure Support Analyst Lead - Cloud
State of Nebraska

The work we do matters!

Hiring Agency:
Administrative Services - Agency 65

Location:
Lincoln, NE

Hiring Rate:
$34.539

Job Posting:
JR2024-00010308 IT Infrastructure Support Analyst Lead - Cloud (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
10-11-2024

Job Description:
Do you crave variety? Do you enjoy challenges? Are you a team player and customer-service oriented? Consider joining our team! The Office of the Chief Information Officer has an IT Lead position that might be right for you.
Under supervision and direction of the Open Systems Cloud Supervisor, this position will be responsible for mentoring and guiding systems senior engineers with advanced problem resolution skills who are responsible for planning, design, development, optimization, documentation, maintenance, and performance of the State's Enterprise Cloud environments (Amazon Web Services) The position will assist in design, implementation and support of the cloud environment.

Location: 501 S. 14th Street Lincoln, NE
Schedule: Monday through Friday 8am-5pm.

Job duties

• Candidates will provide technical support at a lead level for our Azure cloud environment. Candidates will work closely with customers to determine the best course of action for their project and be a technical representative for the Cloud processes.
  
• Candidate will act as technical liaison between the supervisor and subordinate teammates and offer support to our clients. Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees.
  

Requirements/Qualifications

Minimum Qualifications: Associate degree in computer science or a related area plus four years related technical and business experience, one of which must involve providing guidance and direction to lower level information technology staff OR Post high school coursework in computer science/information technology plus five years related technical and business experience, one of which must involve providing guidance and direction to lower level information technology staff.

Preferred Qualifications:

• Candidates will provide technical support at a lead level for our Azure cloud environment. Candidates will work closely with customers to determine the best course of action for their project and be a technical representative for the Cloud processes.
  
• Candidate will act as technical liaison between the supervisor and subordinate teammates and offer support to our clients. Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees.
  

Other: Regular and reliable attendance required.

Knowledge, Skills and Abilities

• Extensive knowledge of information technology theory, principles, and practices
• Advanced knowledge of computer hardware and software
• General knowledge of local and wide area network systems
• Knowledge of client/server network protocols and Internet/Intranet applications
• Knowledge of Microsoft Active Directory
• Knowledge of Microsoft cloud infrastructure
• Skill in delivering responsive, quality customer service
• Ability to write clear and concise documentation of systems and procedures
• Ability to successfully apply information engineering techniques; ability to design a data centered information system; ability to effectively design and use relational databases; ability to effectively test and debug systems and programs
• Ability to accurately estimate time and cost requirements in project development and implementation
• Ability to read, understand, and apply information from technical manuals
• Ability to plan, organize, and meet schedules and timelines for assigned work

Benefits

Look at what we have to offer!
• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.

This job has expired.