IT Production Advisor
BC Forward

IT Production Advisor

BCForward is looking for IT Production Advisor (Remote)

Position Title:IT Production Advisor
Location: Remote- Memphis, TN 38125
Expected Duration: 12+ Months.
Pay Rate: $60/hr.
Estimated Start Date: ASAP
Education level: Bachelor's degree from an accredited college or university preferred.

PRIMARY PURPOSE:
To work in a fast paced information technology environment migrating and supporting Client Managed File Transfer (MFT) processes moving from a Messageway system to an IBM Sterling system with the PCM user interface. This includes managing assigned workload, leading conversations with clients to establish migration changes needed by the client and Sedgwick system and coordinating/executing scheduled process migrations with clients and Sedgwick colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Work as part of a MFT migration team reporting to migrate MFT processes from a Messageway System to a Sterling System with a PCM user Interface.
Managed assigned workloads for process migrations, update centralized tracking tools to provide daily status of each assigned migration. High ability to multitask with various assignments is critical.
Understand source migration processes and technologies including connection credentials (ID/Password, SSH Key, Known Host Keys) and GPG encryption keys.
Setup up and validation of migration processes in IBM Sterling MFT system
Work with Clients and Sedgwick colleagues to resolve issues and make corrections, coordinate and manage migrations with clients.
Work with Vendor support for any technical needs/issues within the Sterling system.
Researches and resolves complex technical problems or data discrepancies reported by client.
Acts as client support by identifying and responding to technical and non-technical issues or questions from internal and external customers.
Reviews and maintain/update documentation as needed.

Additional Functions and Responsibilities:

Perform any other duties as assigned.
Support the organization's quality program(s).

Education & Licensing:

Bachelor's degree from an accredited college or university preferred.

Specific Experience
Experience with IBM Sterling B2Bi/PCM.
Managed File Transfer systems including Messageway.
Experience with Linux Servers, SFTP Server
Experience in Unix scripting and maintaining scheduled services preferred.

Skills & Knowledge:

Proficient in IBM Sterling B2Bi/PCM with 4 years of experience.
Familiarity with Tidal TWA with 2 years of experience.
Knowledge of Progress Message way preferred.
Proficiency in UNIX/Linux administration/navigation.
Experience with UNIX SFTP and FTP server administration.
Proficiency in working out of a ticket queue with defined SLAs.
Familiarity with SQL queries in Oracle and MS SQL.
Ability to manage scheduled jobs in high data flow environments.
Knowledge of file encryption software (PGP & GPG).
Adaptability to work effectively in a dynamic environment.
Excellent oral and written communication skills.
Proficient in Microsoft Office products.
Strong analytical and interpretive skills.
Exceptional organizational and interpersonal skills.
Ability to create comprehensive and accurate reports.
Team-oriented mindset.
Ability to meet or exceed Performance Competencies.
This role demands a blend of technical expertise, customer service, and organizational skills to effectively manage production systems and processes. If you have a solid background in IBM Sterling B2Bi/PCM and related technologies, along with a proactive attitude towards problem-solving and client support, we encourage you to apply.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 233694 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Germantown, TN (Onsite)

Job Type
Information Technology, Other, Professional Services

Experience
Not Specified

Date Posted
12/26/2024