IT Service Desk Technician
IDR

IDR is seeking a proactive and tech-savvy IT Service Desk Technician to join one of our top clients in Columbia, TN. This role is perfect for someone with a strong understanding of IT hardware and software, excellent customer service skills, and a desire to contribute to a dynamic team. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

 

Position Overview/Responsibilities for the IT Service Desk Technician:

- Provide first contact support for incoming requests to the service desk via various channels, ensuring courteous, timely, and effective resolution of end-user issues.

- Utilize remote tools and diagnostic utilities for troubleshooting.

- Record, track, and document the service desk incident-solving process.

- Prioritize incidents, problems, and service requests according to defined processes to meet defined SLAs.

- Contribute to the technician knowledgebase and provide suggestions for continual improvement.

 

Required Skills for IT Service Desk Technician:

- Knowledge of basic computer hardware, including desktops, laptops, mobile phones, tablets, peripherals.

- Experience with desktop operating systems including Windows 7, Windows 10, IOS, and Android.

- Extensive application support experience with Microsoft Office Suite, Adobe, Mobile Iron, Internet Explorer, and Zoom.

- Exceptional written and oral communication skills, with a focus on rapport building, listening, and questioning skills.

- Familiarity with the fundamental principles of ITIL Service Support.

 

What’s in it for you?

- Competitive compensation package

- Full Benefits; Medical, Vision, Dental, and more!

- Opportunity to get in with an industry-leading organization

- Close-knit and team-oriented culture

 

Why IDR?

- 25+ Years of Proven Industry Experience in 4 major markets

- Employee Stock Ownership Program

- Medical, Dental, Vision, and Life Insurance

- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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