IT Support Engineer
Cambridge Consultants

Overview

We are looking for an enthusiastic IT Support Engineer to join our IT Services group.

We're a growing business and are keen to find applicants who enjoy working within a collaborative and busy environment.

The IT Support Engineer is the face of IT in the Boston office and providing a personal touch is important to us. Together we look to build trust and relationships with our colleagues across the entire business as we solve problems to provide a high level of satisfaction.

In this role you will work closely with a fun team of like-minded IT colleagues where you will grow your skills and have exposure to new tools, techniques and technologies.

If you enjoy working within a team that puts customer service at its centre, as well as providing hands-on IT support, then we are looking for you!

The Team

You'll be joining a local team based in our Boston office and be part of a wider department of 25. You'll and play a key part in providing IT Support for your North American colleagues and the global team of over 700 employees

The role is hands-on with plenty of opportunity for in person contact with the huge variety of colleagues working at Cambridge Consultants. We're providing technical support to engineers, scientists, business developers, corporate staff and more!

Cambridge Consultants has a culture of sharing knowledge and the IT Services group is no different. We'll ensure you're provided the training, help and guidance to develop and grow within the role.

What you'll be doing

Your days will be varied, but on a typical day you may find yourself helping our colleagues by:

• Providing telephone, email and in person IT Support
• Configuring desktops, laptops and telephony devices
• Providing general servicing and proactive maintenance of hardware
• Troubleshooting and supporting software applications
• Creating and managing support tickets
• Supporting audio visual and video conference systems
• Providing IT familiarisation sessions with new recruits
• Maintaining stock levels, purchasing and asset tagging IT equipment
• Responding to security alerts as and when required
• Assisting the infrastructure team with hands on server and network maintenance tasks

What you can bring

• Relevant experience in an IT Support role
• A passion for customer service and the desire to work effectively as part of a team
• Desire to learn and develop
• Attention to detail
• Good interpersonal communication and time management skills
• Experience of supporting Windows 10, Microsoft 365 and MacOS
• Experience of supporting and troubleshooting Linux is highly desirable

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EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Cambridge Consultants is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you'd like to view a copy of the company's affirmative action plan or policy statement, please email usjobseekersupport@cambridgeconsultants.com. If you have a disability and you believe you need an accommodation in order to search for a job opening or to submit an online application, please e-mail usjobseekersupport@cambridgeconsultants.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Successful applicant must comply with the federal contractor Covid-19 Workplace Safety mandate requirements.

Benefits

• Choice of medical dental and vision plans
• Flexible spending accounts
• 22 vacation days for full time employees
• Competitive base salary
• Pay for performance
• Profit-share bonus plan based on company and individual performance
• 401K with discretionary company match
• Life Insurance
• Relocation assistance, if applicable
• 13 weeks fully paid Parental Leave

Future prospects

Cambridge Consultants is committed to developing its employees' careers and has a flexible policy for individual capabilities and preferences. Promotion is linked to merit.

Diversity & Inclusion

Cambridge Consultants is a workplace where everyone is welcome. When the brightest minds come together and feel included, that's when we develop the most important technology breakthroughs. We believe that diversity can only flourish when everyone feels involved and has a sense of belonging. We welcome and value all people regardless of their characteristics and encourage applications from all backgrounds and dimensions of society.

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