IT SYSTEMS SUPPORT ANALYST, FCH - IT CLIENT TECHNOLOGIES
Froedtert

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Shift: 2nd shift 3:30 pm - Midnight, Monday through Friday, with a rotating on-call rotation for off-hours evening/weekend for 24x7 support

Job Summary:

This position is responsible for all support, configuration and deployment activities associated with desktop computers (and
associated peripherals), video and associated unified communications technologies. Support for desktop computers/peripherals includes: computer hardware, printers, client access software, and other peripheral hardware devices (i.e. scanners, signature pads, etc.). Video support will include video and teleconferencing end point equipment, conference rooms, telehealth and telemedicine initiatives enterprise wide. Unified communication support includes deployment and support of mobile devices, video visits, basic phone and network troubleshooting. This position serves as an escalation point for hardware and software related issues. The position will work with other IT Teams and Facilities Management to ensure project deployments are completed accurately and on-time. This position will work closely and professionally with the all IT teams members to promote teamwork, stewardship, and accountability. The position works to improve and maintain a high level of system performance through the implementation and support of sound technologies and the consistent use of IT best practices. Travel to remote support locations is required.

EXPERIENCE DESCRIPTION:

A minimum of 2 years of related work experience is required.

EDUCATION DESCRIPTION:

Knowledge of Information Technology at a level normally acquired through completion of an Associates or Bachelors degree, or directly related experience in lieu of degree.

SPECIAL SKILLS DESCRIPTION:

Represents the team in small to medium projects

Investigates and documents any actual or potential information security violations, incidents, or inappropriate computer use.

Provides audit reports to support these investigations

Intermediate knowledge of Microsoft Active Directory account management

Solid capabilities working to plan and meeting deadlines

Broad knowledge of IT services, applications and infrastructure

Exceptional computer skills utilizing and supporting MS Office and MS Exchange/Outlook

Good interpersonal skills in communications with all levels of hospital personnel, vendors and IT staff; analytical and problem solving skills

Ability to manage multiple tasks; willingness to learn and improve

Highly motivated and ability to operate under limited supervision

Ability to prioritize and execute in high-pressure situations; remains calm under pressure

Keeps current on technology through publications, self-education, and seminars on an ongoing basis

Understand group and departmental metrics and the issues and changes that can impact them

Assist in developing and process documentation for team

Proficient at triaging tier 2 issues with limited assistance

Develop skills in analytical acumen

Basic project management capabilities, team work, critical thinking, communication, continuous process improvement

Identifies opportunities for improvement in area of responsibility.

LICENSURE DESCRIPTION:

Valid Driver's License is required.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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