Level II Support Technician
Horizontal Talent

Do you have help desk experience, and are you seeking a new job in Minneapolis? Horizontal Talent is helping a collaborative company recruit a help and service desk technician, and the role comes with an attractive contract rate

If you were already in this help and service desk technician role, here are some of the areas you would have been working in this week:

• Reviewing Level 1 support escalations to determine how much support was provided, what the client issue is, and ensure support is aligned with service level agreements
• Training and supporting Level 1 service desk members to share knowledge to maintain a higher first-call resolution rate
• Maintaining a record of all user requests in the service desk software as a tool to track calls and establish metrics
• Closing service desk calls as they are completed

To apply for this help and service desk technician role, your soft skills, expertise and experience should include:

• A degree in information technology or a related field and a minimum of five years of IT experience
• ITIL certification and A+ certification
• Experience with ServiceNow (preferred)

As a vital member of the team and in return for your expertise, inclusive approach and commitment, we'll provide a favorable pay rate and the chance to join a passionate and welcoming team.

Please reach out to our team today to apply and register your interest for this contract help and service desk technician position in Minneapolis. They'd be thrilled to hear from you. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

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