Life Sciences CRM Architect - Global Salesforce
Slalom, LLC

Who You'll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

What You'll Do

Job Title: Life Sciences CRM Architect - Global Technology

You believe patients and HCPs deserve better. As a Salesforce subject matter expert and life sciences technologist, you take responsibility for exceptional client delivery, proposal development and solution design, supporting new business opportunities, and knowledge management. You work closely with the Product Owner and Technical Architect to understand requirements and enable the authoring/development of quality solutions that meet the requirements. You understand why there is a shift in how reps interact with HCPs, that we have an opportunity to simplify the process of getting patients on therapy, and how pharmaceutical and medical device companies use technology as an enabler to value for their people and processes. Above all, you want to build that platform that helps to bring therapies and information to patients and HCP faster, to ensuring better health outcomes.

Responsibilities:

• Serve as the technical leader for Life Sciences CRM projects onsite at our enterprise client locations

• Lead functional and business process teams

• Translate business requirements into well-architected solutions that best leverage the technological platforms (Salesforce or Veeva) and products

• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility and functionality

• Provide hands-on, expert-level technical assistance to developers

• Design and manage the execution of test plans to ensure a quality solution is delivered

• Follow and understand new Life Sciences CRM product and technical capabilities resulting from product releases and acquisitions

• Provide expertise during sales efforts to collaboratively design elegant, functional solutions for our clients and estimate the technical level of effort

• Develop solutions and go-to-market perspectives that solve real problems for pharmaceutical and medical technology companies

• Participate in marketing events (e.g. conferences, industry events, sales meetings)

• Demonstrate thought leadership through publishing, public speaking and client presentations

• Coach and mentor junior technical and functional team members

What You'll Bring

A passion for improving the lives and experiences of patients, care givers, care professionals, and all those engaging in the Healthcare and Life Sciences industries

• 5+ years of CRM industry experience or 5+ years of industry experience inLife Sciences,

• Minimum 5 years of Life Sciences CRM experience (Veeva, Salesforce, or OCE) and extensive (3-5+ years) experience with declarative software configuration (Veeva, OCE, etc.) in Life Sciences

• Proven ability to design and optimize business processes and integrate business processes across disparate systems

• Excellent client-facing written and oral communications skills

• Active technology certifications or ability to achieve relevant certifications upon hire

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for the Principal role is $155,000-$179,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until a candidate is selected for the position.

We will accept applications until November 30, 2024