Manager, Retail
Guest Services

Compensation Amount:

Job Summary:
The Retail Manager is responsible for all aspects of the gift shop operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Manager cultivates a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Manager motivates, instills accountability, and achieves results to drive success within the gift shop and at the resort.

Job Description:

ESSENTIAL FUNCTIONS

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
• Schedule, supervise, and participate in the operational duties specific to the gift shop.
• Recruit, supervise, train, schedule, discipline, review, and direct the gift shop's staff.
• Establish and implement loss prevention procedures.
• Merchandise inventory to maximize sales and profit potential. Direct and implement promotional strategies and programs.
• Manage pre-season orders to ensure that product is purchased at best available price points.
• Respond to customer inquiries and resolve customer complaints.
• Coordinate uniform purchases, as well as employee helmet programs.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of gift shop's equipment, inventory, housekeeping, sanitation, cash control, and dress. Notify Direct Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues, and report them immediately to Direct Manager.

SKILLS AND KNOWEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED required. Bachelor's or Business Degree preferred.
• At least 1-2 years of experience in related management required.
• Computer proficiency with the ability to utilize MS Word, Excel, and Photoshop.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the gift shop. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in indoor/outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Cash register
• Inventory system
• Typical office equipment (computer, fax, telephone, copier, scanner, among others)

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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