Manufacturing Customer Service Rep
Roth Staffing Companies

Job Title: Manufacturing Customer Service Representative

Location: Saint Paul - 100% onsite

Pay: $50k-$60k annually



Job Duties/Description:

• Work directly with customers, Sales, and production teams to ensure jobs are completed to customer specifications.
• Receive quotes, review for detail and accuracy, and coordinate with Estimating.
• Create production tickets using the estimate information from sales and/or the customer.
• Manage specific projects with customers, coordinating with Production to ensure customer requirements are met.
• Monitor the quality and progress of assigned jobs to ensure that due dates are met.
• Communicate with customers, Sales, and production teams regarding scheduling and job questions.
• Provide feedback to customers and the internal team regarding issues that may affect the project, quality, and/or delivery.
• Perform quality checks and provide proofs or samples for customers.
• Prepare invoices for billing completed jobs.
• Work closely with sales representatives to ensure customer satisfaction.
• Develop and maintain long-term relationships with accounts to ensure customer retention.

Requirements:

• High school diploma or equivalent.
• Manufacturing experience required; 3-5 years of work experience in a customer service environment.
• Excellent communication (written and verbal) and collaboration skills with an attitude for customer service.
• Ability to multitask, prioritize, and manage time effectively; detail-oriented with a strong work ethic.
• Proficient in Microsoft Office 365 (must have MS Excel experience).
• Estimating experience would be a plus.

This job description outlines the primary responsibilities and requirements for a Manufacturing Customer Service Representative, focusing on ensuring customer satisfaction, managing project quality and timelines, and maintaining effective communication between customers, sales, and production teams.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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