Medical Assistant II- 32 hours Waltham
Massachusetts General Hospital(MGH)

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Receiving general supervision from the Nursing Director or Nursing Coordinator, incumbent is responsible for maintaining efficiency of patient flow. Provides overall support to patients by assisting physicians and nurses to fulfill a wide range of therapeutic and diagnostic procedures. Responsible for orientation/training of new staff; completes special projects that are practice specific.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs all duties that are the responsibility of a Medical Assistant I.

• Reviews daily schedule of patients and ensure that all appropriate preparations are in place to facilitate efficient patient flow.

• Greets patients coming in for appointments, in a professional manner, and escorts them into patient exam room.

• Obtains basic patient vital statistics (blood pressure, weight, etc.) and appropriately prepares patient for physician evaluation.

• Maintains patient exam rooms, setting up and stocking, as appropriate.

• Cleans instruments and equipment using appropriate sterilization techniques.

• Completes requisitions for diagnostic tests for physician review and approval.

• Assists with specialized diagnostic and therapeutic procedures.

• Delivers laboratory specimens to designated areas.

• Prepares procedural medications under supervision of physician/NP

• When needed, escorts patients to desired destinations. Under guidelines provided by the nurses, assists in the sorting and follow-up of laboratory test results.

• Participates in all quality assurance activities of the practice with respect to patient care.

• Orients and trains new staff.

• Performs projects specific to the Medical Assistant role as directed by the Ambulatory Nurse Director, such as coordinating data collection for research projects, maintaining inventory lists, tracking statistical data, etc.

o Completes and submits FMLA paperwork for patients and families

o Completes prior authorization requests to insurance carriers prior to provider recommended procedures/surgeries

• Maintains and updates the Medical Assistant Manual.

• Maintains all clinical supplies, including stocking and ordering on an ongoing and an as needed basis.

• Maintains and tracks clinical equipment in conjunction with the floor manager.

• Provides inservice to colleagues on new equipment and procedures.

• Actively participates in unit planning and management through meetings and discussions with nursing leadership.

CUSTOMER SERVICE:

Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs.

Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.

Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.

Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.

Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.

Informative: Proactively shares information with others.

Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.

Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.

Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.

Safety: Is aware of and adheres to safety measures for both patient and staff.

Qualifications
QUALIFICATIONS:

• High School Diploma or equivalent
• Medical Assistant and Basic Life Support certification recommended; Nursing Assistant certification or other academic preparation may be considered in lieu of certification.
• 1-2 years of prior clinical experience, preferably in an ambulatory Ob/Gyn setting.
• Current Basic CPR certification preferred
• Able to perform Non-stress tests if working in OB division.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Strong interpersonal and communication skills.

• Strong clinical and judgment skills.

• Good organizational skills and the ability to prioritize tasks effectively.

• Ability to work successfully as a team player

• Demonstrated knowledge of varied medical procedures, such as vital signs, phlebotomy, specimen collection, sterile procedure, etc.

WORKING CONDITIONS:

Outpatient office setting

EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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