Operations Assistant
Installed Building Products

Position Description

Start a new career with Overhead Door Company - Ft. Wayne, a part of the Installed Building Products Family of Companies. We are one of the largest insulation installers serving the U.S. residential new construction market with 135+ locations serving 48 states in the continental U.S. IBP has successfully grown through acquisitions and we continue to do so. Although installing insulation is our niche we are also a leader in installing garage doors, rain gutters, closet shelving, shower doors, mirrors, fireplaces, and bath and door hardware.

You can become a part of a growing company with the opportunities to learn new skills and build a career with Overhead Door Company!

IBP offers the following benefits:

• Medical Benefits
• Dental Insurance
• Vision Insurance
• 401k with company match
• Paid Vacation
• Paid Holidays
• Competitive Pay
• On the Job Training
• Paid Certification (if applicable)
• Opportunity for Growth and Advancement

Responsibilities

• Handle incoming Service requests
• Plan and assign specific technician to customer requests based on geographic location and availability
• Monitor progress of technicians
• Responsible for general clerical duties including photocopying, fax, scanning and mailing documents
• Maintain office supplies
• Receives / accepts incoming correspondence and opens and sorts mail
• Answer all incoming calls, able to manage multi - line telephone system
• Assist in daily office tasks
• Communicating with customers about basic office knowledge
• Checking phone messages and responding accordingly
• Type various memos, correspondence, reports and other documents
• Request documents
• Office email contact

Qualifications

• High school diploma or GED
• Answering multi line phone system
• Excellent customer service skills
• Ability to multi - task
• Ability to handle daily pressure to deliver results in production environment
• Provide excellent written and verbal communication
• Excellent data entry skills
• Ability to problem solve and resolve customer issues prioritize daily tasks and time sensitive information
• Knowledge of geographic area a plus
• Able to work in a fast paced environment
• Must be honest, reliable, and dependable and have a positive attitude
• Must be able to work independently and with others in a team environment
• Operate general office equipment for example; fax machine, copier, scanner, etc.

Position requires a drug test be completed, contingent upon employment and a background check if applicable.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to lift light to moderate weight, as well as sit for extended periods of time.
• Experience using a computer.
  

Work Environment

• Office environment.
  

EEO Statement

IBP is an equal opportunity employer.

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