Order to Cash Specialist
PPC Partners

The Collections Specialist will follow company procedures to ensure timely collection of monies due for jobs billings and/or account balances. This role will coordinate efforts with branch support personnel for collections on all monies owed to ensure healthy cash flow for the organization.

Responsibilities:

• Follow process of contact, follow-up and documentation on customer accounts to the point of collection or resolution.
• Work closely with the billing clerks or department managers to communicate with customers who are not paying timely and next steps in collections process
• Establish and maintain relationships with customer personnel responsible for payment.
• Identify and communicate patterns of failure with respect to collections and recommend solutions to branch and Collections Supervisor
• Follow escalation process to ensure lien rights are not lost
• Partner with Project Managers and Billing team to facilitate prompt and accurate payments.
• Documentation and Administrative Duties:
• Make recommendations to improve quality of collection procedures.
• Teach collection best practices to branch support and project management teams.
• Send out monthly statements to customers (mail and email) and as requested
• Assist with scanning and filing of documents
• Back up for Cash Application Specialist

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