Patient Access Associate
University of North Carolina at Chapel Hill
Chapel Hill, North Carolina
Department:
SA Campus Health Services-650001
Career Area:Administrative/Clerical Support
Is this an internal only recruitment?:No
Posting Open Date :10/15/2024
Application Deadline:10/29/2024
Position Type:Permanent Staff (SHRA)
Position Title:Admin Support Associate - Journey
Salary Grade Equivalent:GN04
Working Title:Patient Access Associate
Position Number:00061614
Vacancy ID:P019720
Full-time/Part-time Permanent/Time-Limited:Full-Time Permanent
Hours per week:40
Work Schedule:Monday to Friday: 8 AM to 5 PM
Work Location:Chapel Hill, NC
Position Location:North Carolina, US
Hiring Range:$35,001 - $38,890
Pay Band Information:To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit:Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Women's Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.
Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.
Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.
Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.
The positions will function primarily as appointment schedulers working within a call center setting. Patient Access Associates will also serve as check-in /out, and receptionist for General Medicine Clinics, Gynecology, Nutrition, Dermatology, Nursing Services and Walk-In Care (which includes Allergy Injections, Immunizations, Travel Medicine and Triage). Employees in these positions would answer calls and work from a web portal to schedule appointments, obtain detailed demographic and insurance information from both new patients and update information from returning patients; thus assuring accuracy in procedure coding and billing for student/patients as they progress through various Campus Health medical services. Additionally, Patient Access Associates will verify patient demographics, direct patient flow, and inform students to which clinic they need to report throughout Campus Health (CH). At times central check-in employees will also act as conduits of communication between the patient and various other clerical and clinical staff within CH including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy. These employees will also work at various locations throughout CH where they will be responsible for scheduling appointments, verifying insurance coverage, identifying expired insurances, and referring patients to various locations as needed.
Minimum Education and Experience Requirements:High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience:Demonstrated competencies in assessing problems, and identifying an appropriate solution are required for these positions. The selected candidates must also have demonstrated excellent customer service skills, attention to detail, PC and electronic medical record skills are essential to these positions, as are strong written and verbal communication skills. Medical appointment scheduling, patient check-in and insurance verification experience.
Preferred Qualifications, Competencies, and Experience:Multiple phone lines experience and prior college health/healthcare setting experience preferred.
Medical appointment scheduling experience.
Not Applicable.
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