Practice Assistant, Internal Medicine - Andover
Mass General Brigham Community Physicians

Bonus - We're offering a generous sign-on bonus of $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

Location

Pentucket Medical at Andover Medical Center offers an integrated system of care that combines expert, medical attention with the latest technology. Our primary care team of clinicians are there guiding you through the healthcare system. Whether it is preventive care, diagnosis of a chronic condition or treatment for a nasty cold, your primary care clinician uses their expertise and extensive experience to manage your overall health.

Opportunity

We are seeking a full-time Practice Assistant to work in our Internal Medicine office located at 323 Lowell Street in Andover. The office hours are Monday through Friday from 8:00am - 5:00pm, so schedules are staggered accordingly.

The Practice Assistant provides administrative support to health care providers within the department. Working under the general direction of the Site Manager, the Practice Assistant is responsible for the efficient flow of the patients coming into the practice. This position is responsible for ensuring optimal appointment management, registration, and telephone services.

Responsibilities:

• Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, assisting with any pre-visit paperwork/forms, and collecting co-payments.
• At the conclusion of the visit, during check-out, Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications
Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting! Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.

• Education: High school diploma or GED required.
• Experience: Experience working in customer service required, preferably in a community-based medical practice.
• Skills: Bilingual (Spanish/English) a plus.

Don't check off every box in the requirements listed above? Please apply anyway! Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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