Program Specialist, Dual Enrollment
Central Arizona College

Job Summary

The Dual Enrollment Program Specialist will provide comprehensive administrative support to the Dual Enrollment Department. This role involves assisting with day-to-day operations, managing records, purchases, and orders; assisting with marketing flyers and maintaining web pages; working with students, and high school administrators; and supporting communication and coordination efforts to ensure the efficient functioning of the dual enrollment program.

Responsibilities

Provides support to ensure goals and objectives of the assigned program are accomplished in accordance with compliance with CAC policies and procedures and federal/state laws and regulations related to the assigned area.

• Processing Dual Registrations along with troubleshooting, incomplete or registrations with errors.
• Coordinate with high school dual enrollment faculty to ensure complete rosters.
• Follow up with high school students and counselors to collect additional documents as needed; Assists students with uploading student documents.
• Monitoring and responding to dual enrollment email
• Main point of contact for daily phone calls and correspondence regarding Dual Enrollment Programs
• Troubleshooting schedule changes and implications for high school program students
• Monitor and update the high school dual enrollment contact list and superintendent list
• Assist in the development and tracking of Dual Enrollment IGAs and Amendments to class lists
• Sends reminders to the high school contact list on deadlines and registration information, including monthly log in reminders to dual enrollment faculty
• Assist Dual Enrollment Academic Liaison in monitoring attendance taking and grade entering and sending reminders to dual enrollment faculty to complete college processes.
• Assist in Dual Enrollment Handbook updates and distribution
• Develop handouts and guides from the Handbook information
• During the semester, follow up with high school program students on completing residency
• Assist in coordinating dual enrollment events, orientations, and workshops.
• Provide administrative support to the Assistant Director of High School Programs in student recruitment and enrollment activities.
• Assist in preparing and distributing marketing materials to promote dual enrollment programs.
• Collaborate with other administrative staff to ensure the smooth operation of the dual enrollment office.
• Assist in data collection and preparation of reports related to dual enrollment activities.
• Participates in committee assignments and the recruitment and retention of students.
• Performs other duties commensurate with functions and level of position or as assigned.

Qualifications

EDUCATION: An associate degree, a bachelor's degree is preferred.

EXPERIENCE: One (1) year of related experience

SPECIAL POSITION CONDITIONS: Bilingual Spanish/English desired.

REPORTING RELATIONSHIP: Assistant Director of High School Programs

SUPERVISORY RESPONSIBILITY: None

Background Verification: As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification. Employment with Central Arizona College is contingent upon the successful completion of the background verification. The level the background verification for this position is: Standard level.

Knowledge, Skills, & Abilities

Knowledge of specific processes, policies, and procedures of office management and workflow procedures to include effective management of workload.

Skill in gathering, compiling, and presenting information in oral and/or written form.

Skill in prioritizing and organizing work.

Skill in Microsoft Office suite using various word processing, spreadsheet, database, presentation, and integrated information software, systems, and associated hardware, e.g., personal computers.

Skill in a Student Information System or other computer software used to provide records for students or customers.

Skill in delivering customer service.

Skill in communicating, both verbally and in writing.

Skill in interacting with culturally diverse populations, College administrators, faculty, staff, students, and the public.

Skill in creating, composing, and editing written materials.

Ability to work both independently and as a member of a team in accomplishing tasks.

Ability to analyze situations, develop solutions, and make independent decisions based on established guidelines.

Previous experience in administrative support or office management.

Strong organizational, communication, and interpersonal skills.

Ability to handle sensitive information with confidentiality.

Knowledge of media placement and graphic design concepts, principles and practices of marketing, basic photography, printing and placement of photographs for publishing, and media presentations.

PHYSICAL REQUIREMENTS:
The work is sedentary work. The employee is occasionally required to exert up to 10 pounds of force to move objects. Additionally, the following physical abilities are required:grasping, hearing voices, and distinguishing among sounds, mental acuity, reaching, repetitive motion, speaking, talking, visual acuity in data/observations, and walking. Duties performed may cause light fatigue of the eyes, fingers, or other faculties as a result of repetitive motion.

INTERPERSONAL SKILLS:
Important Level - Position engages in or requires some or all of the following: uses alternative or combined human relations skills in understanding other people and influencing their behavior to achieve job objectives; applies skills of persuasiveness or assertiveness, as well as sensitivity to other person's point of view to influence their behavior, change an opinion, or turn a situation around; provides direction, consultation, and/or training; deals with confidential information; and/or has moderate level of contact with students, program participants, and/or the public.
WORKING CONDITIONS:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Job is performed in general office or comparable working area with many and frequent distractions such as noise and interruptions or in congested and occasionally confined work areas with exposure to disagreeable elements.

CAC is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti?discrimination. CAC strictly prohibits and does not tolerate discrimination on the basis of the following protected classes and/or characteristics, in all of its operations, programs and activities, including but not limited to employment, promotion, admissions and access to all career and technical programs: race, color, religion, creed, national origin or ancestry, ethnicity, sex (including sex assigned at birth, pregnancy, sexual orientation, and gender identity or expression), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. For more information contact: Laura Shepherd, Title IX Coordinator at 480?677?7853 or titleix@centralaz.edu; Section 504/ADA Coordinator at 520?494?5409 or studentaccessibility@centralaz.edu or Human Resources at human.resources@centrlalaz.edu.

Important Notice: As a condition of employment, all full time Central Arizona College employee's automatically become members of the Arizona State Retirement System (ASRS). This is a pension system that requires mandatory contributions from the employee with a matching contribution from the employer. The 24-25 fiscal year contribution rate is 12.27%. Please note this rate is subject to change on a fiscal year basis. Membership to ASRS is a condition of employment and is not optional unless you are at least 65 years of age and meet the opt out eligibility requirements, or are a retiree from ASRS . Please consider this when applying for this position.

We acknowledge that our institution, Central Arizona College, occupies ancestral lands of the Huhugam (HU-hu-gum), who lived and farmed along the Gila River Basin centuries ago. We thank the Native communities and descendants of these Indigenous people whose stewardship of the land and waterways allows us to be here now: the San Carlos Apache Tribe, Tohono O'odham (THO'-oh-no OH'-oh-thum) Nation, Ak-Chin (AK-Chin) Indian Community,? and the Gila River Indian Community, which is comprised of the Akimel O'odham (A-kee-med/r OH-oh-thum) (Pima) and the PEE-Posh (Maricopa) tribes. Indigenous people from other Native nations also reside in Pinal County. Arizona is home to 22 federally recognized Tribes. All have made innumerable contributions to our region.

---