The Quality Control Manager is responsible for managing and collaborating with the outsourced vendor associated with quality control activities for various functional areas within Servicing operations and/or performing quality call monitoring reviews. These activities include reviewing and validating vendor testing of loans, documentation, and/or call monitoring quality reviews. This role may support quality control for both performing and non-performing loans. This role will serve as the conduit between the vendor and internal business line management and provide credible challenge and rebuttals to accomplish goals.
Responsibilities:
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