RCA Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Case Manager offers support and services to refugees to help them successfully make a new home in the United States.

Responsibilities

• Welcome and orient ORR populations to the community and culture.
• Empower ORR populations to formulate realistic yet ambitious self-sufficiency plans.
• Assist ORR populations with public benefits applications and referrals to services such as SNAP, WIC, Medicaid and public education.
• Work with clients to remove barriers to employment and realize the goal of family self-sufficiency.
• Connect clients to in-house support and make referrals to external service providers. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare.
• Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients' public assistance usage. Complete all required reports.
• Assist ORR populations to implement their self-sufficiency plans.
• Advocate on behalf of clients, and refugee-serving voluntary agencies.
• Offer interpretation and translation services to clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using a personal vehicle.)
• Attend trainings and conferences as requested by supervisor.
• Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Perform all duties in a culturally and linguistically appropriate manner.
• Undertake other duties as assigned. Work varied hours, including some night and weekend work.
• Spanish, Ukrainian/Russian, Creole and Pashto/Dari languages are required.

Qualifications

Education: Bachelor's degree or equivalent work experience in lieu of degree

Experience: 3 years of previous work experience and interest in refugee resettlement or other direct social services. Cultural sensitivity is essential.

Other Skills: Written and verbal communication skills in English are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications required.

Special Requirements

• This position is mostly in-person but may provide some flexibility in working from home and or virtual classes
• Must have a valid driver's license and complete a motor vehicle record check
• Background check required
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
• Must be willing and able to travel to Jersey City Office, occasional travel may be required.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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