Regional Service Manager - New Orleans, LA
Siemens Medical Solutions USA, Inc.

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Regional Service Manager.

Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

• Service Area - New Orleans, LA Area

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Regional Service Manager, you will be responsible for the following:

Responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager reports to the Service Market Vice President of Siemens Healthineers.

Responsibilities

• Work to maximize customer loyalty and satisfaction
• Communicate the value proposition of Siemens service to customers
• Obtaining service financial goals through revenue attainment and effective cost containment.
• Ensure compliance with FDA Good Manufacturing Practices
• Meet annual RSM goals and metrics as established
• Hire, develop, train and coach Customer Service Engineers (CSE's)
• Prioritize customer and business objectives to provide clear direction to CSE's
• Ensure customer satisfaction through timely follow up on all issues
• Key Customer and area Management
  • Develop long term value-based relationships with key accounts
  • Provide additional escalation support to resolve key account issues
  • Develop proactive account plans to prevent or predict issues

Provide continues communication across organization for key accounts

• Required Knowledge/Skills, Education, and Experience
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
• Excellent organizational skills
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
• Ability to read, analyze and translate into action financial profit and loss statements.
• Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
• Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to thrive as a member of a collaborative, cross-functional team
• Competent knowledge of MS Office applications
• Must have a valid driver's license and a clean driving record over the last three years.

Preferred Knowledge/Skills, Education, and Experience

• Experience in managing large, remote, employee-based territory
• Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience
• Ability to articulate and explain value of Service Agreement offerings
• Working knowledge of SAP or experience with equivalent enterprise service software solution

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers .

If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers

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As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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