Resident Services Coordinator
Volunteers of America - National Services

Resident Service Coordinator/Case Manager

Come join our awesome team as a Resident Service Coordinator at Brunswick House in Brunswick, Maryland!

Brunswick House is part of Volunteers of America National Services, which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Service Coordinator Job Highlights:

• 403(b) Retirement Plan;
• Medical, Dental, and Vision Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)
• Part-Time (30 hrs/week) Flexible hours between 8am-5:30pm Mon-Fri
• Pay Range: $23-25 p/h based on years of experience

About the job:

The Service Coordinator provides general case management (including intake) and referral services to all residents needing such assistance. Formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services, and periodic reassessment of resident's situation and needs) for a resident is needed when such service is unavailable through the general community.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• • Bachelor's Degree
  • At least two years of experience conducting supportive service needs assessments and using such assessments to identify and locate specific services that address individual residents' needs.
  • Demonstrated working knowledge of services available in the community, with particular knowledge of services that are provided for the population living in the facility
  • Experience building relationships with local service providers, community institutions, and local government agencies
  • Experience working with older adults in a direct service capacity
  Preferred Skills:
  
  • Bachelor's Degree Concentration in Social Work, Gerontology, Psychology, Sociology, Counseling, Public Health, or Therapeutic Recreation preferred.
  • Knowledge of the eligibility requirements for applicable federal and state entitlement programs
  • Knowledge of the process of referring individuals to the services that they require.
  • Demonstrated ability to advocate, organize, problem-solve, and achieve results for older adults and people with disabilities.
  
  

Essentials:

• Help to coordinate the provision of supportive services to help all residents continue to age in place and delay or avoid the need for higher levels of care.
• Routinely assess service needs in response to changing circumstances, i.e., Consulting with residents returning from the hospital/rehabilitation to determine the need for additional support.
• Conduct assessments for all residents participating in the program at a minimum of annually, and complete a health and wellness assessment that gathers information about the resident's physical, mental, functional, and social status.
• Develop an individual health aging plan/service plan to address identified interests and needs. Plans are guided by information from the individual assessments, summary reports of aggregated needs pulled from the database system, and personal observations.
• Establishes links with agencies and service providers in the community; shops around to determine/develop the "best deals" in individualized, flexible, and creative services for the involved resident(s)

Our Great Place to Work survey results found that 87% of employees said their work has a special meaning: this is not "just a job".

Take pride in helping others, and join us today!

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