Residential Collections Specialist
GFL Industries

Our GFL team is expanding, and we are looking for a Residential Collections Specialist. The individual will perform collection activity for Commercial Accounts assigned. Works effectively with the General/Facility, Sales Representative, and branch personnel by providing them status of collections. Provide excellent customer service to both internal and external clients.

Why Join GFL?

GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as "Team Green," enjoy numerous benefits, including career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities. Green for Life!

What's In It for You?

• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.

• 401(k) with an employer match

• Paid holidays & Paid time off

• Employee Assistance Program with free counseling services.

• Competitive wages

• Growth opportunities

A day in a life of Residential Collections Specialist
• Analyze and reconcile Commercial accounts monthly and resolve any outstanding issues
• Manage and execute commercial accounts collection process as approved by management including making phone calls or mailing letters
• Escalate unresolved issues to team lead or collections manager as needed
• Reports monthly to collections manager outstanding collection accounts and issues
• Maintain detailed customer information on delinquent accounts including contact information
• Meet or exceed objectives and collection goals
• Analyze and maintain unapplied cash and credit balances with cash applications
• Conduct customer research for unresolved accounts
• Ability to excel in fast paced environment
• Conform in all respects with applicable laws, regulations, ordinances
• Follow company polices, procedures and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, Abilities and Competencies:
• Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience
• Three to Five years experience in commercial collections, account receivable and customer service
• Excellent customer service and phone skills
• Working knowledge of Microsoft Office-Outlook, Word and Excel
• Knowledge of AS400 software system and Soft Pak
• Ability to resolve customer complains and questions
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and good organizational skills
• Good interpersonal skills.

#GFLTalen

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com