Salesforce Technical Architect- Agentforce
Slalom, LLC

Who You'll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

What You'll Do

• Translate business requirements into well architected solutions that best leverage the Salesforce platform

• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

• Work with the business to shape content on multiple projects at the same time

• Train the owner to understand how the bot NLP model works after we teach them how it works.

• Owns the technical solution design for the duration of a project

• Create content for the bot inside of the bot builder or ensures the project team owns this.

• Work with a business analyst to lead training of solution

• Lead and foster growth of newer and more inexperienced technical team members

• Be the go-to resource for creative and complex solutions in the Digital Service space

• Assist with technical qualifications and requirements for potential clients and pursuits

• Support developers in learning how to best develop systems that use Generative AI.

• Contribute to staffing decisions based on project requirements and best fit

• Conduct technical screenings in interview process for Senior candidates

• Travel Requirement: up to 50% travel for the Global Salesforce Team

What You'll Bring

Salesforce and Service Cloud experience

• Digital Engagement experience is ideal (Messaging Channels, setup and customization)

• Embedded Service (Live Agent, OmniChannel, etc) experience is ideal

• Einstein1, Copilot, Agentforce experience is ideal

• Strong Salesforce development experience required

• LWC, Aura, Apex (core, web services)

• Web development experience ideal

• Git repository strategy and implementation experience ideal

• 5+ years of hands-on delivery experience

• At least some exposure to Generative AI technologies

• Advanced Prompt Engineering capabilities

• Nice to have: Knowledge of RAG with Foundational Models

• Nice to have: Experience with OpenAI, AWS Bedrock, Google Vertex, and/or NVIDIA NeMo/NIMs

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the Principal base salary pay range is $155,000 to $225,00 In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications until December 31, 2024