Senior Manager - OPERATIONS BUSINESS RISK OFFICE
The Judge Group Inc.

Location: Sacramento, CA
Salary: $129,000.00 USD Annually - $150,000.00 USD Annually
Description: Our client is currently seeking a Senior Manager - OPERATIONS BUSINESS RISK OFFICE

The Senior Manager of the Operations Business Risk Office (BRO) is tasked with enhancing the effectiveness of the BRO. This role ensures that operations process owners balance risk acceptance and mitigation to maintain performance within the Credit Union's risk appetite as it grows. The Senior Manager oversees all aspects of people management, processes, frameworks, reporting, and documentation related to non-credit risks (operational, strategic, compliance, reputational). Key responsibilities include identifying, assessing, mitigating, reporting, monitoring, and escalating risks. The role has four main objectives:

• Elevate to a High-Performing Team: Manage, develop, and coach talent.
• Own the Risk: Take ownership of the risks associated with the processes within the role's mandate.
• Execute Flawless and Efficient Processes: Oversee processes, including requirements, systems, execution outcomes, member experience, metrics, reporting, and communication.
• Cultivate Peer Relationships.

Tasks, Duties, Functions:

• Lead, motivate, and support a team in a time-sensitive and demanding environment, including career development plans, talent performance, engagement, and manager effectiveness.
• Develop, execute, and maintain an operational control management program, including framework, policies, procedures, control inventory, key surveillance points, risk rating, and control effectiveness. Ensure operations evidence performance within risk appetite at process and functional levels.
• Create defensible risk profiles by developing and maintaining qualitative risk measures and reporting environments through risk metrics and new standards for measuring inherent risk, control effectiveness, and residual risk levels across operations.
• Develop, execute, and maintain 1st line of defense risk management governance and control programs for:
  • Operational risk management: business continuity, access management, process management, information security, third-party management, internal fraud, external fraud, data management.
  • Compliance risk management: regulatory and state requirements.
  • Risk framework: identification, monitoring, mitigation; risk and control self-assessments, top risks, risk events, control management, reputational risk reviews, new product marketing initiative reviews, and targeted assessments.
  • Audit management and regulatory engagement: preparation, fieldwork, request submission, exit, remediation, and validation testing, including reporting.
• Develop and implement ongoing training for 1st line operations process owners and managers across all aspects of the risk management framework.
• Lead departmental projects and support strategic project initiatives by providing detailed requirements and defined success outcomes tied to business unit strategy. Ensure employee readiness through policies, procedures, training, performance measurement, and trending. Oversee user acceptance testing and defect resolution. Collaborate with business partners, project management team, and technology as applicable.
• Manage and oversee all third-party servicing activities, vendor performance, and related software systems in support of the business unit owner.
• Evaluate member complaints and trends related to control performance and effectiveness.
• Develop and maintain an understanding of pertinent regulatory requirements and risks inherent to job responsibilities. Establish and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, ensuring operational integrity and compliance with applicable regulations.

Qualifications:

• Education: Bachelor's Degree in a related field or equivalent work experience.
• Experience: Seven or more years of progressively responsible management and supervisory experience within a credit union or financial institution, overseeing production teams within operations or 1st line business controls and governance functions.

Contact: pmahoney@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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