Job Description
Position Summary:
The Senior Project Manager, Market Actions & Remediation will be theprimary liaison between ICU Medical and Customer Accounts. This role will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling.
POSITION RESPONSIBILITIES:
• Project Management skills:
o Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
o Create, communicate, and manage detailed plans with Customer Accounts
o Manage Resource allocations for account scheduling
o Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
o Provide ongoing management of timelines and resource logistics (Change Management)
o Where appropriate, coordinate return of affected devices to a Company location
o Provide a forecast of Customer Account scheduling targets
o Document account statuses, provide Quality record
• Program support:
o Implement various business process improvement and automation initiatives
o Facilitate 3rd Party resource training
o Follow-up on KPIs associated with Resource performance to correct underperforming indicators
o Review / audit documentation, and support reconciliation of project records
o Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures
• Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact
• Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected
• Other duties as assigned by supervisor
• Work environment may be an office or home setting
MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS
Education and Experience Required
Minimum 4 years Project Management experience required
University / College degree (BA) preferred
PMI Certification is a plus
Technical Knowledge and Skills
Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required
Experience in medical device industry is preferred
Excellent customer service skills required
Self-starter
Strong analytical and problem-solving skills
Negotiation and collaboration skills
Impact and Scope
Errors would result in additional time and cost to the company, as well as potential loss of customer accounts
Key Internal and External Relationships
All colleagues within Company including senior management
Contracted Field service engineers, Project Managers, and Data Entry Clerks
Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical
Planning and Decision Making
Assist Senior Managers in their decisions by data preparation and analysis
Develop proposals with solid rationale
Supervision is available for escalated issues
About Us
ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
ICU Medical EEO Statement:
ICU Medical is committed to fostering a diverse, inclusive, and equitable work environment. As an Affirmative Action and Equal Opportunity Employer, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender identity, gender expression, gender reassignment, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
ICU Medical EEO Policy Statement
OFCCP Equal Opportunity Posters
"Know Your Rights" Poster
Pay Transparency Nondiscrimination Provision
ICU Medical CCPA Notice to Job Applicants
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