Social Adjustment Services Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

To provide case management services to refugees and other ORR-eligible populations through the Social Adjustment Services Program. This position requires knowledge of case management, problem solving skills and the ability to work in a fast-paced environment.

Responsibilities

• Enroll eligible clients into the program and provide orientation, maintenance assistance, and on-going case management services throughout the program service period.
• Conduct intakes and needs assessments for ORR-eligible clients referred to the SAS Program
• Manage ORR-eligible cases, ensuring timely delivery of services and fulfillment of requirements outlined in the RSS Providers Manual as required by TXOR
• Develop an individualized service plan and identify activities to complete the service plan based on the client needs assessment
• Assist clients with public benefits applications, including SNAP, Medicaid, WIC, and TANF.
• Connect clients with medical providers as appropriate.
• Develop and implement orientations related to health and public benefits.
• Maintain and document case files for each case in accordance with guidelines
• Coordinate interpretation and translation services to clients
• Enter client data into the CWS and state funder databases in a timely manner as directed
• Serve as a local representative of CWS Houston during presentations and meetings with external community resources
• Identify new referral resources that will facilitate and assist client in self-sufficiency
• Provide prompt response and on-going communication with other service providers and community partners
• Serve as an advocate for clients
• Perform other related duties as requested by the Office Director and/or the Associate Director of Integration Programs.

Qualifications

Education: Bachelor's Degree or equivalent work experience in lieu of degree.

Experience: Minimum of 3 years' work experience with refugee resettlement case management or other direct social services and excellent interviewing skills.

Other Skills:

• Computer literacy, using word processing and database applications. Must have a valid driver's license.
• Dari/Pashto, Spanish, Arabic or Ukrainian fluency preferred.

Special Requirements

• Must have a valid driver's license and reliable personal vehicle. Mileage accrued while executing work responsibilities is reimbursable by CWS
• Must complete motor vehicle record check
• Must be willing and able to travel

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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