Sr Customer Experience Strategic Support Analyst-4
FedEx

Under minimal supervision, manages projects related to supply chain solutions that improve service performance and engagement with customers including design and implementation of new solutions and issue resolution. Develops and implements quantitative analytical solutions to support strategic performance and customer experience initiatives. Utilizes advanced business analysis skills, database tools generated data to improve techniques which drive innovative and improve quality, customer centric results and forecasting. Proactively develops recommendations for FedEx/customer opportunities and internal processes within cross departmental projects. Maintains positive, effective relationships with key internal and external contacts including presentation of analytical results and solution recommendations to stakeholders on a regular cadence.

• Under minimal supervision, manages projects related to supply chain solutions that improve service performance and engagement with customers including design and implementation of new solutions and issue resolution.

• Develops and implements quantitative analytical solutions to support strategic performance and customer experience initiatives.

• Utilizes advanced business analysis skills, database tools generated data to improve techniques which drive innovative and improve quality, customer centric results and forecasting.

• Proactively develops recommendations for FedEx/customer opportunities and internal processes within cross departmental projects.

• Maintains positive, effective relationships with key internal and external contacts including presentation of analytical results and solution recommendations to stakeholders on a regular cadence.

Minimum Qualifications:

• Bachelor's degree or equivalent.

• Four (4) years work experience in external customer problem resolution.

• Demonstrated knowledge of business software applications.

• Strong interpersonal skills.

• Directly related experience may offset degree requirements.

• Directly related advanced degrees may offset experience requirements.

Preferred Qualifications: Master Export Specialist (MES)- Customs Broker License-Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management or related Coordination of air and ocean shipments - including booking, planning, document preparation, and tracking - Customs import controls and clearance experience - Certified Export Specialist (CES) - Certified Customs Specialist (CCS)

Pay Transparency: U.S. Pay Range: $5,364.26/month - $9,476.86/month This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors

Pay: permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Additional Details: This position may be located anywhere within the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)